Customer Service Representative

cxperts; Iloilo City; On-site; PHP 223,000 - 335,000; Full time

Job summary

cxperts in Iloilo City, Philippines, seeks a Customer Service Representative to handle inbound calls, provide accurate product and policy information, and assist with orders, returns, refunds, and exchanges. You will resolve issues promptly, follow up for satisfaction, and escalate where needed while maintaining empathy and a professional tone.

Ideal candidates are open to those with or without BPO experience and can thrive in a fast-paced environment, prioritizing multitasking and timely

Qualifications

• High school diploma or equivalent.
• Open to candidates with or without BPO experience.
• Strong problem-solving and decision-making skills.
• Great tone and empathy towards our clients.

Responsibilities

• Respond to inbound customer calls in a professional and courteous manner
• Provide accurate information to customers regarding products, services and policies
• Assist customers with orders, returns, refunds, and exchanges
• Resolve customer complaints and issues in a timely and efficient manner
• Follow-up with customers to ensure their issues are resolved to their satisfaction
• Identify and escalate to appropriate teams or managers
• Continuously develop knowledge of our products, services and policies
• Meet performance targets for customer satisfaction, productivity, and quality

Skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Internet navigation

Job description

• -Respond to inbound customer calls in a professional and courteous manner
• -Provide accurate information to customers regarding our products, services and policies
• -Assist customers with orders, returns, refunds, and exchanges
• -Resolve customer complaints and issues in a timely and efficient manner
• -Follow-up with customers to ensure their issues are resolved to their satisfaction
• -Identify and esc... appropriate teams or managers
• -Continuously develop knowledge of our products, services and policies
• -Meet performance targets for customer satisfaction, productivity, and quality
• -High school diploma or equivalent
• -Open to candidates with or without BPO experience
• -Strong problem-solving and decision-making skills
• -Great tone and empathy towards our clients
• -Ability to work in a fast-paced environment and adapt to change
• -Proficient in basic computer skills, including Microsoft Office and internet navigation
• -Ability to multitask, prioritize and manage time effectively
• -Availability to work flexible hours, including evenings and weekends
• -Ability to pass a pre-employment background check and drug screening.