Customer Service Representative

FGC+

Bacolod

On-site

PHP 268,000 - 357,000

Full time

14 days+

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Benefits offered by this job

Competitive pay including incentives and allowances

Day 1 HMO

25 days of annual paid leave

Onsite medical support

25 days annual leave

Employee Engagement Events

Employee Referral Program

Skills training for development

Job summary

A leading outsourcing company in Misamis Occidental seeks a Customer Service Representative to deliver outstanding support and ensure a positive customer experience. Ideal candidates possess excellent English communication skills and strong problem-solving abilities. This role offers a competitive pay package, HMO on Day 1, and opportunities for personal and professional growth.

Qualifications

At least a senior high school graduate (K-12) or higher.
Ability to work in a fast-paced environment.
Willingness to work on shifting schedules.
Willing to work night/weekend/holiday shifts as needed.

Responsibilities

Respond to customer inquiries via various channels.
Troubleshoot issues and coordinate resolutions.
Document interactions and maintain customer records.
Document interactions and maintain customer records.
Meet performance metrics like response time and CSAT.
Uphold policies and company values.

Skills

Excellent English communication skills

Strong active listening skills

Problem-solving ability

Professionalism and empathy

Professionalism

Willingness to work shifts

Education

Senior high school graduate, associate, or bachelor's degree

Associate degree

Bachelor’s degree

Job description

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee —you are part of a team where you can truly thrive and make a difference.

About the Job:

The Customer Service Representative is responsible for delivering outstanding support to clients by addressing inquiries, resolving concerns, and providing accurate information in a timely and professional manner. This role ensures a positive customer experience by upholding FGC+ service standards and contributing to the efficiency of daily operations.

What You'll Do:

Respond to customer inquiries via phone, email, chat, or ticketing systems.
Provide clear, accurate, and timely information about products, services, and account concerns.
Troubleshoot issues, elevate complex cases, and coordinate with internal teams to ensure resolution.
Document interactions and maintain accurate, up-to-date customer records.
Meet performance metrics including response time, customer satisfaction, and quality standards.
Deliver exceptional service while maintaining a professional and customer-centric attitude.
Identify opportunities to improve service processes and share customer insights with leadership.
Uphold company policies, confidentiality standards, and FGC+ core values.

What You'll Bring:

At least a senior high school graduate (K-12), associate degree, or bachelor’s degree in any field.
Excellent English communication skills—both verbal and written.
Strong active listening skills and the ability to handle customer concerns professionally.
BPO or customer service experience is an advantage but not required for entry-level roles.
Proficiency in using computers, including typing, navigating systems, and multitasking across tools.
Ability to work in a fast-paced environment and manage high-volume interactions.
Strong problem-solving and critical-thinking abilities.
Willingness to work on shifting schedules, including nights, weekends, and holidays, depending on account needs.
Demonstrates professionalism, empathy, and a customer-first mindset.
Ability to start immediately is a plus.

What we have to offer:

A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
A market competitive total compensation/rewards package including:
Day 1 HMO
Competitive pay including incentives and generous allowances
Payment of all statutory government benefits
25 days of annual paid leave some days are convertible to cash
13 th month pay
Onsite medical support
Employee Engagement Events
Employee Referral Program
Skills, training for personal and professional development