Customer Service Representative

Strategic Office Support; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-site work

Performance bonuses

Job summary

Strategic Office Support (SOS) is hiring a Healthcare Associate for an on-site role in Cebu. You will engage with patients via phone, email, or chat, assist with inquiries, manage billing questions, and maintain accurate records while coordinating with medical staff.

The position requires at least 1 year of BPO experience, a college or senior high school graduate, and comfort working on a US schedule. Healthcare account experience is a plus; growth with the team is encouraged.

Qualifications

• Minimum 1 year in a BPO environment.
• College graduate or senior high school graduate.
• Strong computer and multitasking capabilities.
• Willing to work on-site on a US schedule.
• Experience with healthcare or medical accounts is a plus.

Responsibilities

• Talk to patients via phone, email, or chat.
• Work with healthcare management systems.
• Handle billing inquiries.
• Keep customer information accurate and up to date.
• Hit quality and productivity targets.
• Be part of a dynamic and supportive team.

Skills

Customer service

Multitasking

Computer skills

Education

College graduate

Senior high school graduate

Tools

Healthcare management systems

Job description

As our company continues to grow, we are pleased to open new opportunities for Healthcare Associates who are looking to build a rewarding career in the BPO industry with us. Strategic Office Support (SOS) is a Business Process Outsourcing (BPO) company based in eBloc 3, IT Park, Lahug, Cebu City. We specialize in delivering comprehensive support services to clients in the US healthcare sector. By working with a wide range of healthcare organizations, we help provide efficient administrative and operational assistance, allowing our clients to focus more on delivering quality patient care.

Role Description

This is a full-time, on-site role for a Healthcare Associate located in Cebu.

Responsibilities include supporting healthcare operations, providing excellent customer service, assisting patients with inquiries, maintaining accurate records, and coordinating with medical staff. The role also involves administrative tasks and ensuring compliance with healthcare policies and standards.

Qualifications

• At least 1-year BPO experience
• College Graduate/Senior High School Graduate
• Strong computer and multitasking skills
• Willing to work on-site and on a US schedule
• Experience with healthcare or medical accounts is a plus

Responsibilities

• Talk to patients via phone, email, or chat
• Work with healthcare management systems
• Handle billing inquiries
• Keep customer info accurate and up to date
• Hit quality and productivity targets
• Be part of a dynamic and supportive team

Competitive salary + performance bonuses

Start ASAP and grow with us