Customer Service Representative

Pioneer Development Inc.; Cagayan Valley; On-site; PHP 25,000 - 35,000; Full time

Job summary

A leading gaming company in Cagayan Valley, Philippines, seeks candidates for monitoring trading events and related tasks. Successful applicants will have a diploma and strong customer service skills, with 1–3 years of experience preferred. Fluency in English and mathematical proficiency are essential. Flexible shift work required, including weekends and public holidays.

Qualifications

• 1–3 years of experience in customer service or related areas.
• Strong proficiency in English and back-office support.

Responsibilities

• Monitor events and perform prematch and in-play trading tasks.
• Perform well on a mathematical test administered during the interview.
• Work in shifts and on public holidays as required.

Skills

Mathematics

Computer literacy

Fluent English communication

Customer service skills

Knowledge of sports mechanics

Education

Diploma in any field

Job description

Role Summary

Responsible for monitoring events, prematch trading (odds/markets adjustments), in‑play trading, and related tasks.

Responsibilities

• Good in mathematics (addition/subtraction/multiplication/division) & basic knowledge of probability/percentage; a test will be administered.
• Computer literate; must be able to type fast & accurately.
• Familiar with Sports/Esports or understanding the mechanics of the sports (Soccer, Basketball, LoL, Dota2, CS:GO, Valorant, etc.).
• College graduate/undergraduate of any field is a must.
• Must be punctual and strictly adhere to attendance policy.
• Focused & fast learner; training & multiple tests will be provided.
• Able to obey instructions of superiors & arrangements of the company.
• Fluent in English communication; training will be provided in English.
• Able to work in shifts & on public holidays or weekends, with shifts & off days arranged based on work requirements.
• First interview will be conducted on Telegram, followed by a second face‑to‑face interview with a logical & mathematics test; punctuality is mandatory.

Qualifications

• Educational Qualifications: Diploma in any field is required.
• Experience Level: 1–3 years of experience in customer service or related areas.
• Skills and Competencies: Strong customer service, proficiency in English, back‑office support, technical skills, problem‑solving, organizational skills, and knowledge of sports bet calculation.
• Working Conditions: Typically office‑based.
• Qualities and Traits: Excellent communicator, detail‑oriented, team player, and adaptable under pressure.