Customer Service Representative

OnSpot Global; Angeles; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Top Notch Healthcare and Life Insurance

Paid Time Off

Loan Facilities

Lifestyle Benefits Access

Job summary

A growing outsourcing solutions company is seeking a Customer Service Representative in Pampanga, Philippines. The role involves providing exceptional customer support through various channels, maintaining strong relationships with clients, and ensuring customer satisfaction. Candidates should possess excellent communication skills and have at least two years of experience in a BPO setting. This full-time hybrid position offers various benefits including healthcare, paid time off, and loan facilities.

Qualifications

• A minimum of two years of proven customer service experience in a BPO setting.
• Ability to adapt to changing client needs and requirements.
• Solution-oriented mindset with a focus on customer satisfaction.

Responsibilities

• Provide basic customer service through various channels.
• Handle inbound customer calls and make outbound calls as needed.
• Build and maintain strong relationships with clients.
• Effectively address customer concerns and resolve complaints.
• Maintain accurate customer information within the CRM system.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in CRM systems

Ability to work flexible shifts

High level of empathy

Experience in providing exceptional chat support

Job description

About the job Customer Service Representative

Role: Customer Service Representative

Division: Delivery

Work Set Up: Hybrid

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top‑notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well‑equipped to cater to the diverse outsourcing needs of businesses across various sectors. We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results‑oriented Customer Service Representative to join our team and contribute to our growth.

Position Overview

As a Customer Service Representative at OnSpot Global, you will be responsible for providing top‑tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

The Customer Service Representative is responsible for providing excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service. This role involves handling customer inquiries, resolving issues, and maintaining strong customer relationships.

Duties and Responsibilities

• Customer Support: Provide basic customer service through various channels including phone, email, and text.
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact for support and information.
• Conflict and Issue Resolution: Effectively address customer concerns, resolve complaints, and find mutually beneficial solutions, demonstrating strong conflict resolution and problem‑solving skills.
• Information Management: Maintain accurate and up‑to‑date customer information within the CRM system.
• Chat Support: Provide exceptional customer support through live chat, responding to inquiries and resolving issues in a timely and professional manner.
• Technical Proficiency: Representatives must be proficient in using various software, CRM systems, and tools to effectively assist clients.

Job Qualifications:

• Excellent verbal and written communication skills, ability to build rapport with clients, and resolve conflicts effectively. (American accent preferred).
• Strong problem‑solving, negotiation, and active listening abilities.
• Proficiency in CRM systems and other relevant software.
• Ability to work flexible shifts, including US time zones.
• Proven customer service experience in a BPO setting. A minimum of two years (2) of experience is preferred.
• Demonstrated ability to negotiate and build rapport with clients.
• Solution‑oriented mindset with a focus on customer satisfaction.
• Ability to quickly learn new technologies and systems.
• High level of empathy and dedication to customer satisfaction.
• Proven experience in providing exceptional chat support.
• Ability to effectively communicate and resolve issues through chat.

Cultural Fit:

• Passionate about our company's mission and values.
• Entrepreneurial‑minded and willing to take risks.
• Collaborative and team oriented.
• Adaptable and ability to handle the fast‑paced and often unpredictable nature of a startup environment.
• Maintain a positive attitude and persevere through setbacks.
• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic.
• Embrace and adapt to rapid changes and evolving processes within a startup environment.
• Be able to adapt to changing client needs and requirements.

Benefits

• Top Notch Healthcare and Life Insurance Provider
• Regular Private Room and Board
• Maximum Benefit Limit of 150,000 per illness/per year.
• PEC is covered upon activation of the members account.
• Access to all major hospitals.
• 100,000 Life insurance coverage.
• Paid Time Off
• OnSpot Global provides fifteen (15) paid leave to eligible employees to have the opportunity to enjoy time away from work to balance their lives. Leaves can be used to cover vacation leave, sick leave, personal leave, and bereavement leave.
• Loan Facilities
• Upon becoming a regular employee, you'll have access to our flexible loan options, designed to help you navigate life's challenges with ease.
• Lifestyle Benefits Access
• OnSpot offers access to various lifestyle‑related perks and services.

This is a full‑time hybridposition. If you are a motivated and customer service driven individual, please apply today. We look forward to hearing from you!