Customer Service QA Specialist — Elevate Quality

Dermorepubliq Corporation; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

A customer service firm based in Pasig City is looking for a Customer Service Quality Assurance specialist to ensure interactions meet standards of quality, accuracy, and compliance. The role involves reviewing chat interactions, providing feedback to team leads, and identifying process improvement opportunities. The ideal candidate should have experience in customer service or QA and possess analytical skills alongside a detail-oriented mindset. This position offers a chance to contribute to brand protection and continuous improvement efforts.

Qualifications

• Experience in customer service, QA, or compliance-related roles preferred.
• Familiarity with marketplace rules and refund logic is an advantage.
• Objective, fair, and improvement-focused mindset is necessary.

Responsibilities

• Review customer chat interactions for accuracy and policy compliance.
• Provide structured feedback to the Customer Service Lead.
• Identify recurring customer objections and recommend updates.

Skills

Attention to detail

Analytical skills

Written communication

Coaching ability

Education

Bachelor's degree preferred

Job description

A customer service firm based in Pasig City is looking for a Customer Service Quality Assurance specialist to ensure interactions meet standards of quality, accuracy, and compliance. The role involves reviewing chat interactions, providing feedback to team leads, and identifying process improvement opportunities. The ideal candidate should have experience in customer service or QA and possess analytical skills alongside a detail-oriented mindset. This position offers a chance to contribute to brand protection and continuous improvement efforts.