Customer Service Pro: Growth & HMO Day 1

Lewis Personnel Management; Philippines; On-site; PHP 279,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

Career development

Modern customer service tools

Job summary

TalentTech Solutions - JSM in Makati City, Metro Manila, Philippines, is seeking a Customer Service Representative. The role requires reliable, customer-focused individuals with strong communication skills to handle inquiries and provide timely solutions.

Salary ranges PHP 25,000–28,000 monthly for a full-time position with HMO benefits and career development opportunities. You will work in a fast-paced environment, using CRM tools and multiple channels to ensure accurate documentation and

Qualifications

• Experience in customer service or call centre is preferred.
• Able to handle enquiries and resolve issues effectively.

Responsibilities

• Handle customer enquiries professionally across assigned communication channels.
• Listen actively to understand customer concerns and provide appropriate solutions.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Communicate clearly and accurately using professional written and verbal language.
• Apply product and service knowledge to address enquiries and troubleshoot customer concerns.
• Manage multiple customer interactions and tasks while maintaining accuracy.
• Record customer interactions and maintain accurate documentation.
• Follow established customer service processes, quality standards, and procedures.
• Remain calm and professional when handling challenging or high-pressure situations.
• Continuously develop product knowledge and customer service capabilities.

Skills

Customer Service

Communication

Active Listening

Empathy

Problem-Solving

Multitasking

Typing 40–45 WPM

Tools

CRM/Ticketing Systems

Job description

TalentTech Solutions - JSM in Makati City, Metro Manila, Philippines, is seeking a Customer Service Representative. The role requires reliable, customer-focused individuals with strong communication skills to handle inquiries and provide timely solutions.

Salary ranges PHP 25,000–28,000 monthly for a full-time position with HMO benefits and career development opportunities. You will work in a fast-paced environment, using CRM tools and multiple channels to ensure accurate documentation and