Customer Service Operations Specialist II

Cardinal Health, Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cardinal Health, Inc. is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and inventory.

The role involves entering orders in internal systems, answering customer questions, communicating delays and resolutions, handling non-routine orders such as product samples, and coordinating with planners, Marketing, Quality, and Global Trade as needed.

Qualifications

• 1-3 years of experience preferred.
• Educational attainment aligns with Senior High School with experience, some college, or a Bachelor's degree.
• Experience in customer service or order processing is a plus.

Responsibilities

• Process routine customer orders according to established demand plans, schedules and lead times using SAP and internal systems.
• Respond to inquiries from internal customers regarding order tracking, on-hold, back order and high priority statuses.
• Identify and communicate resolutions to order delays, missing information, and product availability.
• Use dashboards and reporting to identify causes of order issues and communicate findings.
• Coordinate with Planners and Customer Service Representatives on customer issues.
• For international shipping, coordinate with Quality and Global Trade teams to ensure order compliance.
• Process orders for product samples and trials in collaboration with Marketing.

Skills

Order processing

Customer service

Problem solving

Data analysis

Communication

Education

Senior High School (with exp)

Some college (2nd year)

Bachelor's degree

Tools

SAP

Job description

Cardinal Health, Inc. is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and inventory.

The role involves entering orders in internal systems, answering customer questions, communicating delays and resolutions, handling non-routine orders such as product samples, and coordinating with planners, Marketing, Quality, and Global Trade as needed.