Customer Service Ops Rep II – Orders & Problem Resolution

Cardinal Health; Hinoba-an; On-site; PHP 279,000 - 502,000; Full time

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and inventory planning. You will administer orders in internal systems and respond to customer questions, clearly communicating delays, issues and resolutions.

This role also handles non-routine orders, such as product samples, ensuring that special requirements are included in an order.

Qualifications

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
• Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on‑hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order.
• Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
• Coordinates with a variety of internal stakeholders, including Planners and externally‑facing Customer Service Representatives, regarding customer issues.
• For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Skills

Order processing

Customer service

Problem solving

Education

High School Diploma

GED

Tools

SAP

Job description

Cardinal Health is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and inventory planning. You will administer orders in internal systems and respond to customer questions, clearly communicating delays, issues and resolutions.

This role also handles non-routine orders, such as product samples, ensuring that special requirements are included in an order.