Customer Service Operations Lead

Cardinal Health, Inc.; Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Cardinal Health, Inc. seeks a Customer Service Operations Supervisor to lead front-line and back-office teams in delivering high-quality service across orders, inquiries, and problem resolution.

You will collaborate with Sales, Finance and Logistics to drive improvements, coach staff, monitor performance, and implement policies ensuring efficient customer support and effective cross-functional problem solving. Bachelor's degree required; healthcare/logistics background preferred.

Qualifications

• Lead teams of front-line and back-office staff.
• Strong communication and interpersonal skills.
• Experience coaching and evaluating performance.
• Cross-functional collaboration with Sales, Finance and Logistics.
• Healthcare/logistics/customer management background preferred.
• Proficient with MS Office and productivity tools.

Responsibilities

• Manages a team of high-performing front-line and back-office teams responsible for resolving customer inquiries and concerns
• Provides high-quality customer service and regularly reports on the team’s performance
• Supervises a team of representatives, provides coaching, conducts performance evaluations and takes corrective actions as necessary, and assists with complex or unusual issues.
• Collaborates/works with and acts as liaison to a variety of stakeholders or business partners (Sales, Supplier Team, Finance, and other support functions) for projects, initiatives, or problem-resolution
• Understands customer needs and recommends operational changes as needed, to improve program performance.
• Helps in the development and implementation of policies, procedures, and processes to ensure the customer service team operates with efficiency.
• Ensures team members are equipped to perform their day-to-day tasks.
• Participates in company/employee engagement activities

Education

Bachelor’s degree

Leadership

Communication

Team coaching

Tools

SFDC

Interactive Desktop

ICBM

Verint

Job description

Cardinal Health, Inc. seeks a Customer Service Operations Supervisor to lead front-line and back-office teams in delivering high-quality service across orders, inquiries, and problem resolution.

You will collaborate with Sales, Finance and Logistics to drive improvements, coach staff, monitor performance, and implement policies ensuring efficient customer support and effective cross-functional problem solving. Bachelor's degree required; healthcare/logistics background preferred.