Customer Service Officer-Voice

BDO Unibank, Inc.; Cebu City; Presencial; PHP 260.000 - 420.000; Jornada completa

Descripción de la vacante

BDO Unibank, Inc. is seeking a customer service professional in Cebu City to provide high-quality assistance to retail customers, accredited merchants, and the general public through timely handling of inquiries, requests, and concerns via phone, email, fax, and social media.

The role emphasizes adherence to bank policies and achieving KPI targets. The position requires a Bachelor's degree and at least 2 years of call center experience; banking experience is an advantage.

Formación

• Bachelor's degree is required.
• At least 2 years of call center experience.
• Experience in banking industry is an advantage.

Responsabilidades

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns via phone, email, fax and social media.
• Escalate customer concerns, system issues, and any problems to immediate supervisor to facilitate resolution.
• Submit required reports and documentation to immediate supervisor related to inquiries, requests, and concerns received.
• Comply strictly with bank policies, procedures and guidelines in day-to-day tasks to meet agreed KPIs and standards.

Conocimientos

Call center experience

Customer service

Educación

Bachelor's degree

Descripción del empleo

Select how often (in days) to receive an alert:

Business Unit: Enterprise Services Group

Department:

JOBMANDATEPrimarilyresponsibleforprovidingexcellentcustomerservicetoallBDOretailcustomers,BDOaccreditedmerchants,andthegeneralpublicthroughtimelyandqualityhandlingandfulfillmentofinquiries,requests,andconcernsreceivedviaphone,email,faxandinsocialmedia,relatedtotheirbankaccountsandbankingtransactions,BDO'sretailproductandservices,suchas,deposits,loans,retailandcreditcards,remittance,BDORewards,andPersonalOnlineBanking.KeyResponsibilitiesHandleandprovidequalityservice,support,andfulfillmenttocustomerinquiries,requests,andconcerns.Escalatecustomerconcerns,worksystemissues,andanyproblemencounteredtohis/herimmediatesuperiortofacilitateresolution.Submitrequiredreportsanddocumentationtoimmediatesuperiorrelatedtoinquiries,requests,andconcernsreceived.Complystrictlywiththebank'sstandardpolicies,procedures,andguidelinesintheperformanceofday-to-daytaskstomeettheagreedKPItargetsadqualitystandardsatalltimes.Keepandmaintainanorganizedworkstation,officeequipment,officesuppliesandtools.Performotherdutiesandresponsibilitiesthatmaybeassignedfromtimetotime.KeyQualificationsBachelor'sdegreeAtleast2years'callcenterexperienceExperienceinbankingindustryisanadvantage

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.