Customer Experience Lead — Insurance & Wellness

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO

Job summary

A recruitment agency is seeking a Customer Service Manager to oversee the team in delivering high-quality service. The role requires a Bachelor’s degree and 3-5 years of management experience, focusing on customer satisfaction and team development. Responsibilities include training team members, managing inquiries, and enhancing service delivery procedures. This position is based onsite in Pasig, Metro Manila, Philippines.

Qualifications

• 3-5 years of experience in customer service management.
• Strong leadership skills focused on team development.
• Experience handling large teams in fast-paced environments.

Responsibilities

• Oversee and manage the customer service team.
• Develop and implement customer service policies.
• Monitor key performance indicators (KPIs) for team performance.
• Handle escalated customer inquiries and complaints.
• Provide training and coaching to team members.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Leadership skills

Education

Bachelor’s degree in Business Administration or related field

Job description

A recruitment agency is seeking a Customer Service Manager to oversee the team in delivering high-quality service. The role requires a Bachelor’s degree and 3-5 years of management experience, focusing on customer satisfaction and team development. Responsibilities include training team members, managing inquiries, and enhancing service delivery procedures. This position is based onsite in Pasig, Metro Manila, Philippines.