Customer Service & Logistics Coordinator

VA Masters; Oroquieta; On-site; PHP 223,000 - 357,000; Full time

Job summary

VA Masters is seeking a reliable Administrative and Operations Support Assistant in the Philippines to help streamline logistics and warehouse delivery tasks. You will manage ClickUp tasks, enter proof-of-delivery data, and communicate with customers by phone and email to keep shipments on track.

The role emphasizes accuracy, professional communication, and the ability to work independently while supporting warehouse coordination and process improvements as automation increases.

Qualifications

• Comfortable navigating project management tools such as ClickUp (willingness to learn if not already familiar).
• Strong data entry accuracy and attention to detail.
• Confident and professional phone communication skills.
• Reliable, detail-oriented, and able to work independently.
• Strong written communication skills for email correspondence.

Responsibilities

• Create and manage tasks in ClickUp for incoming logistics jobs.
• Enter new job details into proof-of-delivery software so drivers have accurate information.
• Respond to customer emails regarding shipment and load status.
• Answer incoming phone calls from customers regarding delivery status and general inquiries.
• Make outgoing calls to customers when needed, including occasional sales-related calls.
• Support day-to-day warehouse and delivery coordination tasks.
• Assist with process improvements as tasks become automated over time.
• Maintain accurate and up-to-date records across systems.

Skills

ClickUp

Data entry

Phone skills

Attention to detail

Independent worker

Written emails

Tools

Proof-of-delivery software

Phone systems

Job description

Job Summary:
We're delighted to add a reliable and detail-oriented Administrative and Operations Support Assistant to help streamline our logistics and warehouse delivery operations. This role involves managing tasks in ClickUp, handling proof-of-delivery data entry, and supporting customer communications via phone and email. The ideal candidate is organized, comfortable navigating project management tools, and confident handling phone-based customer interactions.

Key Responsibilities:

• Create and manage tasks in ClickUp for incoming logistics jobs

• Enter new job details into proof-of-delivery software so drivers have accurate information

• Respond to customer emails regarding shipment and load status

• Answer incoming phone calls from customers regarding delivery status and general inquiries

• Make outgoing calls to customers when needed, including occasional sales-related calls

• Support day-to-day warehouse and delivery coordination tasks

• Assist with process improvements as tasks become automated over time

• Maintain accurate and up-to-date records across systems

Mandatory Skills:

• Comfortable navigating project management tools such as ClickUp (willingness to learn if not already familiar)

• Strong data entry accuracy and attention to detail

• Confident and professional phone communication skills

• Reliable, detail-oriented, and able to work independently

• Strong written communication skills for email correspondence

Preferred Skills:

• Prior experience in logistics, warehousing, or delivery/courier operations

• Experience with proof-of-delivery software

• Experience with phone systems such as OpenPhone, Google Voice, or RingCentral

• Comfortable taking on expanded responsibilities as processes become automated

Why Join Us:
This is a great opportunity to join a growing team where your role can expand over time as processes are automated and refined. You'll enjoy a collaborative environment with room to take on more responsibility as you prove your skills.