Customer Service Lead & Training Coach

Big3 AR-Van's Garments Manufacturing Company; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Employee Recognition Program

Parking Space

Job Training

Employee Development

Job summary

Big3 AR-Van's Garments Manufacturing Company in Quezon City is seeking a Customer Service Supervisor to oversee the daily operations of the customer service department and to train and mentor team members.

You will develop and implement customer service policies, handle escalated inquiries, and analyze service metrics to drive improvements. This on-site role requires no experience, with training provided to help you grow in a fast-paced garment manufacturing environment.

Qualifications

• Excellent communication skills in English.
• Strong customer service orientation.
• Empathy and patience.
• Problem-solving abilities.

Responsibilities

• Oversee daily operations of the customer service department
• Train and mentor customer service representatives
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints
• Analyze customer service metrics and feedback for improvement

Skills

Excellent communication skills in ENG

Strong customer service orientation

Education

High School Diploma or equivalent

Job description

Big3 AR-Van's Garments Manufacturing Company in Quezon City is seeking a Customer Service Supervisor to oversee the daily operations of the customer service department and to train and mentor team members.

You will develop and implement customer service policies, handle escalated inquiries, and analyze service metrics to drive improvements. This on-site role requires no experience, with training provided to help you grow in a fast-paced garment manufacturing environment.