Customer Service Engineer

Mindray Bio-Medical Electronics Co., Ltd.; Philippines; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Mindray Bio-Medical Electronics Co., Ltd. in the Philippines seeks a service engineer to provide remote and on-site support for medical imaging product issues, helping ensure customer satisfaction across the region.

The role involves empowering distributors’ engineers, supporting regional projects and quality plans, monitoring service delivery, and leading first-unit installations for new products. Travel readiness and strong English communication are required, and familiarity with office

Qualifications

• Education: Bachelor degree or above, major in electronics; biomedical engineering preferred.
• Ability: some management ability and market observation; 3+ years service engineer experience.
• Knowledge: Good written and spoken English; strong communication and problem-solving skills.
• Travel: comfortable with frequent travel; cross-cultural adaptability.

Responsibilities

• Provide remote and on-site support for medical imaging product issues and ensure key account satisfaction.
• Empower distributors' engineers to match local business needs.
• Support the delivery of major regional projects and the implementation of quality plans.
• Monitor regional service delivery and bridge issues to HQ to accelerate resolution.
• Lead new product service introduction, drive qualification for new products, and support first-unit deployments on-site.

Skills

English proficiency

Communication skills

Problem solving

Analytical ability

Travel readiness

Cross-cultural adaptability

Teaching ability

Office software

Leadership/management

Market observation

Education

Bachelor degree or above in electronics or biomedical engineering

Job description

• Provide remote,on-site support for technical issues and requirements encountered in medical imaging products,take the ultimately responsibilities of key account overall satisfaction
• Perform empowerment according to the business needs and requirements, ensure the capability of distributors engineer could match local business situation
• Support the delivery of major regional projects and the implementation of quality plans;
• Monitor regional service delivery performance and perform the bridge to accelerate issues effectively from local to HQ team
• Lead the new product service introduction within the region, drive the acquisition of service qualifications for new products, monitor the progress of new product service deployment, and provide necessary on-site support for the first unit installation.

Requirements:

• Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred;
• Ability: Have certain management ability and market observation,more than 3-year experience as service engineer
• Knowledge and skills: Good written and spoken English ； Good teaching, communication skills; Good problem solving skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment ；
• Others: Positive work attitude, with a certain degree of pressure-resistant ability; Familiar with computer and office software