APAC Regional Technical Support Engineer,Endoscopy

Mindray; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mindray in Metro Manila seeks a seasoned technical leader to drive regional problem solving, strategy, and training. You will establish a robust problem management model, guide technology planning, and empower engineers across the region.

You will coordinate with HQ to implement tech training, develop localized materials, and adapt processes to market needs while traveling as required to support regional operations.

Qualifications

• Fluent written and spoken English
• Strong teaching and communication skills
• Proven problem-solving ability
• Good information gathering and analysis skills; travel readiness; cross-cultural adaptability

Responsibilities

• Technical support: establish an effective problem management model to quickly solve regional technical problems and improve customer satisfaction
• Technical management: formulate regional technology planning and empowerment targets and monitor achievement
• Training and empowerment: assess engineers' abilities and coordinate HQ/region training programs
• Localization construction: develop localized technical materials, processes and platforms aligned with local business models

Skills

English proficiency

Teaching & communication

Problem solving

Analytical thinking

Travel readiness

Cross-cultural adaptability

Education

Bachelor degree or above; electronics/biomedical engineering preferred

Job description

• Technical support: Establish an effective problem management model to quickly solve technical problems in the region, as well as being able to analyze product and personnel problems in the region and develop improvement plans to continuously improve customer satisfaction in the region
• Technical management: According to the region's business development and requirements, formulate the corresponding technology planning and empowerment targets; to establish an effective technical evaluation mode and monitor achievement of technical targets, and to train technical personnel in line with regional development.
• Training and empowerment: Analyze the technical ability and gap of internal engineers and channel engineers in the region, and actively coordinate the resources of the headquarters and the region to formulate corresponding technical training programs and training plans; Continuously upgrade the technical abilities of engineers in the region
• Localization construction: According to local business models and requirements, formulate localized technical materials ,technical process and technical platforms. Understand the local market and technology situation, and propose local technology requirements in a forward-looking manner
  

Responsibilities

• Technical support: Establish an effective problem management model to quickly solve technical problems in the region, as well as being able to analyze product and personnel problems in the region and develop improvement plans to continuously improve customer satisfaction in the region
• Technical management: According to the region's business development and requirements, formulate the corresponding technology planning and empowerment targets; to establish an effective technical evaluation mode and monitor achievement of technical targets, and to train technical personnel in line with regional development.
• Training and empowerment: Analyze the technical ability and gap of internal engineers and channel engineers in the region, and actively coordinate the resources of the headquarters and the region to formulate corresponding technical training programs and training plans; Continuously upgrade the technical abilities of engineers in the region
• Localization construction: According to local business models and requirements, formulate localized technical materials ,technical process and technical platforms. Understand the local market and technology situation, and propose local technology requirements in a forward-looking manner
  

Requirements

• Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred;
• Ability: Have certain management ability and market observation,more than 3-year experience in terms of endoscopy
• Knowledge and skills: Good written and spoken English；Good teaching, communication skills; Good problem solving skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment；
• Others: Positive work attitude, with a certain degree of pressure-resistant ability; Familiar with computer and office software