Customer Service & Docs Specialist (Shipping Lines)

Private Advertiser; Metro Manila; On-site; PHP 240,000 - 400,000; Full time

Benefits offered by this job

HMO

Additional Leave Credits

Performance-based bonuses and merit

Free Meals and more

Job summary

Private Advertiser is seeking a Customer Service & Documentation specialist to handle customer interactions and related documentation, ensuring smooth operations and high-quality service. The role focuses on resolving escalations, maintaining accurate records, and supporting logistics processes.

Responsibilities include booking, B/L handling, invoicing, pre-alerts, and vessel schedule updates, with emphasis on proactive communication with clients and strong attention to detail.

Qualifications

• Bachelor's degree in logistics/transportation or related field.
• 2-5 years of experience in CS & Documentation, preferably in a shipping line.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Knowledge of incoterms, billing requirements, import/export processes and regulations in logistics.

Responsibilities

• Handle escalated customer inquiries and issues requiring intervention.
• Assist in resolving customer problems with guidance and expertise.
• Manage booking, Bills of Lading, billing, pre-alert documents, weekly reports and other CS tasks.
• Prepare and update consolidated vessel schedules for principals.
• Monitor transport status and relay updates to clients regarding location, arrival, departure, BL/House numbers, and document irregularities.

Skills

Customer service

Documentation

Strong communication

Problem-solving

Education

Bachelor's Degree in Logistics/transportation

Tools

Microsoft Office

Job description

Primary Function:

Responsible in handling the customer service and documentation while also maintaining documentation related to customer interactions and processes. This role ensures excellent customer service and efficient operations.

Duties and Responsibilities:

1. Handles escalated customer inquiries and issues that requires intervention.

2. Assists in resolving customer problems, providing guidance and expertise.

3. Handles booking, Bill of Lading preparation, billings, pre-alert documents, weekly report and other CS and documentation matters.

4. Constantly update and prepare consolidated vessel schedule for different principals.

5. Constantly supervise and monitors the status of transported container and proactively relays/updates client of the necessary information such as, but not limited to location, arrival, departure, BL/House number, or with its irregularities on documents with the cargo itself, issuance of Bills of Lading, pre-alerts, and invoices.

Qualifications:

• Bachelor's Degree in Logistics/transportation or related field.

• Minimum 2-5 years of experience as CS & Documentation preferably in a shipping lines

• Familiar with Microsoft Office (Word, Excel, PowerPoint etc.)

• Able to operate various kind of office equipment (telephone, printer, fax etc.)

• Knowledge of incoterms, billing requirements, import/export process and regulations exposed in logistics chain solution.

• Strong communication and interpersonal skills

• Excellent problem-solving abilities

Perks & Benefits:

• HMO

• Additional Leave Credits

• Performance-based bonuses and merit increases

• Free Meals and more