Centralized Documentation Assistant

MSC Mediterranean Shipping Company SA; Hinoba-an; On-site; PHP 264,000 - 396,000; Full time

Job summary

MSC India - Chennai facility is seeking an experienced Centralized Documentation Assistant to manage Bill of Lading processing, documentation verification, and regulatory compliance.

You will liaise with customers and internal teams to ensure accuracy, meet turnaround targets, and contribute to process improvements while following SOPs.

Qualifications

• Graduate with understanding of Bills of Lading and international trade terminology.
• Knowledge of container shipping operations and export documentation.
• Familiarity with customs and regulatory requirements.
• Strong attention to detail and analytical skills.
• Good communication and customer-handling abilities.
• Ability to work under pressure while meeting turnaround timelines.
• Proficiency in shipping documentation systems and Microsoft Office applications.

Responsibilities

• Bill of Lading processing: review Shipping Instructions, create and issue B/L drafts.
• Verify cargo details, shipper/consignee information, routing, and freight terms.
• Ensure compliance with SOPs, regulations and destination country requirements.
• Coordinate with customers and internal teams to meet timelines.
• Maintain records and support process improvements.

Skills

Attention to detail

Communication skills

Ability to work under pressure

Microsoft Office

Shipping documentation systems

Education

Graduate

Tools

MS Office

Documentation systems

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

We are searching for an experienced Centralized Documentation Assistant at our MSC India - Chennai facility.

Primary Duties and Responsibilities

1. Bill of Lading Processing
   • Receive and review Shipping Instructions (SI) from customers.
   • Create and process Bills of Lading (B/L) accurately in the documentation system.
   • Generate and send B/L drafts to customers within the prescribed turnaround time.
   • Process customer correction requests and issue revised drafts promptly.
   • Ensure final B/Ls are released accurately and within service standards.
2. Documentation Verification & Accuracy
   • Validate cargo details, shipper/consignee information, routing, freight terms, and other shipping particulars.
   • Ensure compliance with customer requirements, SOPs, and company guidelines.
   • Review and comply with destination-country import documentation requirements, customs regulations, and local filing mandates available on the company intranet before processing Bills of Lading. Ensure all Bill of Lading particulars meet the applicable country-specific requirements to minimize documentation discrepancies and avoid customs fines, penalties, cargo delays, or regulatory non-compliance at the Port of Discharge (POD).
   • Minimize documentation errors due to oversight and maintain high accuracy standards.
   • Follow location-specific and customer-specific documentation exceptions.
3. Regulatory & Compliance Activities
   • Ensure documentation complies with customs and trade regulations.
   • Support requirements related to SCMTR, IC&S2, manifests, and other regulatory filings where applicable.
   • Maintain proper records and audit trails for documentation activities.
4. Customer Service & Stakeholder Coordination
   • Liaise with customers, customer service teams, and PAN India branch offices regarding documentation requirements.
   • Clarify shipping instructions and resolve documentation-related queries.
   • Coordinate with booking, operations, and customer service teams to ensure timely document completion.
5. Productivity & Quality Management
   • Meet defined productivity, accuracy, and turnaround time targets.
   • Adhere to departmental KPIs and quality parameters.
   • Support continuous process improvements and standardization initiatives.
6. Process Documentation & SOP Compliance
   • Follow established Standard Operating Procedures (SOPs).
   • Maintain process documentation and update records when required.
   • Participate in training sessions and knowledge-sharing activities.

Required Qualifications

• GRADUATE
• Sound understanding of Bills of Lading, Seaway Bills, shipping documentation, and international trade terminology.
• Knowledge of container shipping operations and export documentation.
• Familiarity with customs and regulatory requirements.
• Strong attention to detail and analytical skills.
• Good communication and customer-handling abilities.
• Ability to work under pressure while meeting turnaround timelines.
• Proficiency in shipping documentation systems and Microsoft Office applications.

MSC Mediterranean Shipping Company

Mediterranean Shipping Company (MSC) is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.