Customer Service Call Center Agent

TKHS Group Incorporated; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A BPO company in Metro Manila is hiring a Customer Service Call Center Agent. Responsibilities include handling calls, emails, and chats from local customers while addressing inquiries and following established processes. Candidates should have at least one year of BPO customer service experience, good English communication skills, and a willingness to work on rotating shifts, weekends, and holidays. This is an on-site position with opportunities starting in February 2026.

Qualifications

• At least 1 year of BPO customer service experience.
• International account experience is a plus.
• College level/degree is an advantage.
• Willing to work rotating shifts, weekends and holidays.

Responsibilities

• Handle inbound and/or outbound calls, emails, or chats from local customers.
• Address customer inquiries related to products, services, and account concerns.
• Follow established scripts, processes, and quality standards.

Skills

Good English communication skills

Customer service experience

Education

High school graduate

Job description

Job Position: Customer Service Call Center Agent

Local Account

Qualifications:

• At least 1 year of BPO customer service experience
• International account experience is a plus
• High school graduate (college level/degree is an advantage)
• Good English communication skills
• Willing to work rotating shifts, weekends and holidays

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, or chats from local customers
• Address customer inquiries related to products, services, and account concerns
• Follow established scripts, processes, and quality standards

On-site | BPO Setting

Apply now and start in February 2026