Customer Service Associate/Shared Services Specialist

Megaworld Corporation; Taguig; On-site; PHP 223,000 - 290,000; Full time

Job summary

Megaworld Corporation is seeking an entry-level Shared Services Specialist/Customer Service Associate to be stationed across McKinley Hill, Taguig City, and Eastwood, Quezon City. The role is on-site, full-time, with back-office focus, handling customer interactions to resolve issues within set timelines.

The ideal candidate is a graduate with a 4-year degree, has up to 6 months of customer service experience, and is comfortable with CRM systems.

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 6 months of work experience in the customer service industry/BPO experience is a plus.
• Familiarity with CRMs.
• Excellent communication skills and interpersonal skills.
• Willingness to work on a dayshift/midshift schedule, weekends, and/or holidays.
• Willing to be assigned in McKinley Hill, Taguig City.

Responsibilities

• Handle inbound and outbound calls while consistently meeting target Average Handling Time (AHT).
• Serve as the primary contact for client interactions, addressing inquiries and concerns.
• Handle client inquiries and concerns effectively and efficiently.
• Collaborate with various departments to ensure client concerns are addressed promptly.
• Provide clients with timely updates and feedback regarding the status of their inquiries.
• Ensure timely fulfillment of residential client requests and effective resolution of complaints.
• Perform other duties that may be assigned from time to time.

Skills

Excellent communication

Interpersonal skills

CRM familiarity

Customer service experience

Education

Bachelor's degree (4-year)

Tools

CRM software

Job description

This is a entry level, full-time, on-site, back-office role for a Shared Services Specialist/Customer Service Associate who will be assigned in various offices in McKinley Hill, Taguig City and Eastwood, Quezon City. The Shared Services Specialist is responsible for responding to customer interactions and resolve actionable issues within the allotted time frame depending on the issue.

Key Responsibilities:

• Handle inbound and outbound calls while consistently meeting target Average Handling Time (AHT).
• Serve as the primary contact for client interactions, addressing inquiries and concerns.
• Handle client inquiries and concerns effectively and efficiently.
• Collaborate with various departments to ensure client concerns are addressed promptly.
• Provide clients with timely updates and feedback regarding the status of their inquiries.
• Ensure timely fulfillment of residential client requests and effective resolution of complaints.
• Perform other duties that may be assigned from time to time.

Qualifications:

• A graduate with a Bachelor's Degree of any 4-year course.
• At least 6 months of work experience in the customer service industry/BPO experience is a plus.
• Familiarity with CRMs.
• Excellent communication skills and interpersonal skills.
• Willingness to work on a dayshift/midshift schedule, weekends, and/or holidays.
• Willing to be assigned in McKinley Hill, Taguig City.