Customer Service Associate — Onsite Support (Pasay)

Amazon Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Insurance (HMO)

Leave benefits

Medical spending account

Employee assistance program

SSS/PhilHealth/PagIBIG

Job summary

Amazon is hiring a Customer Service Associate (CSA) for the Three E-com Center, MOA Complex, Pasay City. The role handles inquiries from North America and UK markets via phone, chat, and email, solving issues and guiding customers to resolutions with a patient, proactive approach.

You will work shifting schedules, averaging around 40 hours per week, with training provided and benefits including health coverage, paid time off, and employee support programs.

Qualifications

• Minimum age 18 years.
• Completed at least two years in college or Senior High.
• English communication skills required.
• Willingness to work varying shifts.

Responsibilities

• Assist customers via phone, chat, and email.
• Resolve issues and guide customers to solutions.
• Process orders and payments as needed.
• Maintain accurate records and follow privacy guidelines.

Skills

Hard-working

Articulate

Detail-oriented

Customer-focused

Fast learner

Job description

Amazon is hiring a Customer Service Associate (CSA) for the Three E-com Center, MOA Complex, Pasay City. The role handles inquiries from North America and UK markets via phone, chat, and email, solving issues and guiding customers to resolutions with a patient, proactive approach.

You will work shifting schedules, averaging around 40 hours per week, with training provided and benefits including health coverage, paid time off, and employee support programs.