Customer Service Associate - Onsite Data & Compliance

8000 Accenture Inc Company

Quezon City

On-site

PHP 201,000 - 268,000

Full time

4 days ago

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Job summary

Accenture is seeking an Associate to review document completeness and ensure compliance, while verifying agent and license information. You will analyze data to determine proper handling, and accurately encode and update agent records in the system.

This role also involves creating correspondences and identifying next workflow steps, with additional tasks as assigned by leadership. Open to graduates and undergraduates with 1–2 years of experience in financial/healthcare/retirement/insurance

Qualifications

Open to college graduates and undergraduates who have completed at least 2nd year and with at least 1 year of experience.
Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts.
Proficient in Microsoft applications.
Willing to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa.
Flexible with shifts.
Ability to adhere to current performance tool that team uses.
Coachable - Seeks out and accepts feedback to improve personal performance.

Responsibilities

Review completeness and compliance of all documents received.
Verify accuracy of agent and license information.
Analyze information to determine proper handling of work.
Encode agent, license and commission information in the system accurately.
Update existing agent record in the system, if needed.
Create and post correspondences, if needed.
Identify the next process based on the workflow and create necessary transactions.
Performs other task that may be assigned from time to time by Team Leader, Manager, Director.