Customer Service Associate

Accenture in the Philippines; Taguig; On-site; PHP 312,000 - 402,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to join our Taguig on-site team. You will handle inbound and outbound calls and emails, resolving inquiries with timely, accurate responses and documenting all interactions in our systems.

You will collaborate across teams to resolve complex concerns while upholding professional standards and meeting quality and customer-satisfaction metrics. This full-time, on-site role may involve shift work and holidays.

Qualifications

• Strong customer-facing skills and ability to foster positive customer experience.
• Professional communication capabilities, including phone etiquette.
• Good spoken and written English communication skills (At least English Berlitz B2).
• Ability to work on-site in Taguig on a full-time schedule, including shifts and holidays.
• Familiarity with CRM tools and standard office applications.

Responsibilities

• Handle inbound and outbound customer interactions via phone and email, ensuring timely responses.
• Resolve inquiries and issues, provide product or service information, and document interactions in systems.
• Maintain high professionalism, follow workflows, and meet performance metrics for quality and satisfaction.
• Collaborate with teammates and other departments to resolve complex concerns and improve customer experience.

Skills

Customer-facing

Communication

English B2

On-site readiness

Education

Diploma or higher education

Job description

Company Description Accenture is a leading global professional services company that helps organizations build their digital core, optimize operations, and accelerate growth while creating tangible value at speed and scale. The company is talent- and innovation-led, with approximately 791,000 people serving clients in more than 120 countries. Accenture is a recognized leader in driving technology-enabled change, leveraging cloud, data, and AI along with deep industry experience and functional expertise. Its broad range of services across Strategy & Consulting, Technology, Operations, Industry X, and Song is supported by a culture of shared success and a commitment to creating 360 value. Accenture measures success by the value it delivers to clients, people, shareholders, partners, and communities.
Role Description This is a full-time, on-site Customer Service Associate role based in Taguig, Philippines. The Customer Service Associate will handle inbound and outbound customer interactions via phone and email, ensuring timely and accurate responses.
Responsibilities include resolving inquiries and issues, providing product or service information, and documenting all customer interactions in the appropriate systems. The role involves maintaining high standards of professionalism, following established workflows and procedures, and meeting performance metrics related to quality, efficiency, and customer satisfaction. The associate will collaborate with teammates and other departments to resolve complex concerns while contributing to a positive customer experience.
Qualifications

• Strong customer-facing skills in Customer Support and Customer Service.
• Ability to foster positive Customer Experience and drive Customer Satisfaction.
• Professional communication capabilities, including excellent Phone Etiquette.
• Good spoken and written English communication skills (Atleast English Berlitz B2 Proficiency)
• Ability to work on-site in Taguig on a full-time schedule, including possible shifts and holidays.
• Comfort with using computers, CRM tools, and standard office applications.
• Previous experience in a contact center or customer-facing role is an advantage.
• Senior high school diploma, vocational qualification, or college-level education preferred.
• Adaptability, problem-solving skills, and a commitment to inclusive, respectful collaboration.
  

Training Start Date :3rd week of October 2026