Customer Service Associate

GLOBAL RESCUE PACIFIC LLC PHILIPPINES; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Market competitive pay levels

Weekly incentive compensation based on

Paid and sick time off benefits

Annual performance salary increase

Employee referral program

Overtime pay

Night differential

Career growth and promotion opportunit

Annual team building events

Diverse Global Member Services team

Job summary

Global Rescue Pacific LLC Philippines is hiring for an on-site customer service and sales role based in Ortigas, Pasig City. The position handles inbound inquiries via phone, email and chat, while driving membership sales and renewals and coordinating logistics for members.

The role requires strong communication, reliability and efficiency, with weekly KPI targets and a graveyard shift.

Qualifications

• Previous customer service experience.
• Sales experience is a plus.
• Highly energetic and motivated to succeed.
• Exceptional written and verbal communication.
• Attention to detail and follow-through.
• Efficient time management and organizational skills.
• Excellent computer and data entry skills.

Responsibilities

• Respond promptly to inbound inquiries via phone, email and chat.
• Obtain and evaluate all relevant information to handle inquiries.
• Serves as liaison between the customers and various departments.
• Leverage customer management system data to process membership transactions.
• Enroll, renew and upgrade retail customers, processing credit card and other payment information.
• Generate new & renewal revenue from new inbound inquiries & outbound calls.
• Conduct outbound calls to existing customers as part of the renewal process and/or sales campaigns.
• Effectively describe the nature and scope of Global Rescue services.
• Assist with coordination of logistics for member’s operational needs.
• Meet weekly KPIs and sales goals.

Skills

Customer service

Sales

Communication

Attention to detail

Time management

Data entry

MS Office

Job description

COMPANY DESCRIPTION

Global Rescue is the world’s leading organization providing integrated travel risk and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in‑class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

RESPONSIBILITIES

• Respond promptly to inbound inquiries via phone, email and chat
• Obtain and evaluate all relevant information to handle inquiries
• Serves as liaison between the customers and various departments
• Leverage customer management system data to process membership transactions
• Enroll, renew and upgrade retail customers, processing credit card and other payment information
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Conduct outbound calls to existing customers as part of the renewal process and/or sales campaigns
• Effectively describe the nature and scope of Global Rescue services
• Assist with coordination of logistics for member’s operational needs
• Meet weekly KPIs and sales goals

QUALIFICATIONS

• Previous customer service experience
• Sales experience is a plus
• Highly energetic and motivated to succeed
• Exceptional written and verbal communication
• Attention to detail and follow-through
• Efficient time management and organizational skills
• Excellent computer and data entry skills

WHAT WE OFFER

• Market competitive Pay levels
• Weekly Incentive Compensation based on Sales Targets
• Paid and sick time off benefits
• Annual performance salary increase
• Employee referral program
• Overtime Pay
• Night differential
• Career growth and promotion opportunities
• Annual team building events
• Diverse Global Member Services team

Location: Ortigas, Pasig City

Compensation: Salary based on experience + bonus + benefits

Please note that this is for on-site work and graveyard shift schedule