24/7 Emergency & Tech Assistance Coordinator

Pacifico Assistance Corporation; Makati; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and allowances

Collaborative and supportive work环境

Job summary

Pacifico Assistance Corporation invites applications for a Customer Service Associate responsible for handling calls related to medical and technical assistance, coordinating with local and international providers, and ensuring timely case updates.

The role requires strong communication, computer skills, and the ability to work under pressure in a shifting schedule. Fresh graduates and experienced call center staff are welcome to apply.

Qualifications

• Graduate of any 4-year course.
• Excellent verbal and written communication skills.
• Previous call center experience preferred (1 year).
• Proficient computer skills.
• Strong reliability, maturity and ability to work under pressure.
• Willing to work on shifting schedule.
• Empathy and active listening.
• Able to handle difficult customers professionally.

Responsibilities

• Receives and attends calls in the Call Center for cases (emergency medical or technical) and inquiries from local clients, expatriates and travelers.
• Communicates and coordinates with local and international network of providers for necessary assistance.
• Ensures immediate and continuous coordination and updating of cases with client, providers and travelers.
• Coordinates with the client and providers for approval and update of LOA/LOG and verification of coverage.
• Responsible for issuance of LOG to providers upon LOA receipt from client companies.
• Alerts supervisor for problems encountered or foreseen during handling cases.

Skills

Verbal communication

Written communication

Call handling

Proficient computer skills

Ability to work under pressure

Education

4-year degree

Job description

Pacifico Assistance Corporation invites applications for a Customer Service Associate responsible for handling calls related to medical and technical assistance, coordinating with local and international providers, and ensuring timely case updates.

The role requires strong communication, computer skills, and the ability to work under pressure in a shifting schedule. Fresh graduates and experienced call center staff are welcome to apply.