Customer Service Assistant New Accounts - Kidapawan

Bank of Commerce (Philippines); Kidapawan; On-site; PHP 279,000 - 391,000; Full time

Job summary

Bank of Commerce (Philippines) in Kidapawan is seeking a teller to deliver efficient frontline service, handling basic new accounts, deposits, and account maintenance at the counter, ensuring adherence to bank policies and ethics. The role emphasizes identity verification, cash handling, and regulatory compliance, including vault transfers and client greetings with a welcoming attitude.

Graduate of a 4-year degree and strong English/Filipino communication are preferred, with prior frontline

Qualifications

• Graduate of any 4-year degree course
• Good communication skills both English and Filipino
• Experience in basic branch frontline functions-preferred

Responsibilities

• Greet clients at the teller counter and deliver services with a smile using the standard frontliner greeting
• Perform regular teller functions in compliance with internal rules and external regulations
• Act as primary holder of Vault teller user ID and validate cash transfers within BOO systems
• Serve as alternate custodian of keys as designated by Area Head
• Verify client identity to safeguard withdrawals and transactions
• Place cash requisitions based on daily needs and ensure transfers are supported by cash transfer slips
• Verify cash received from vault and ensure accuracy of cash on hand
• Accept cash, checks deposits and payments over the counter for peso and FCDU accounts

Skills

Communication skills

Education

4-year degree

Job description

In charge in the execution of efficient service delivery of basic new accounts functions, opening of deposit, account maintenance, acceptance of supplies and accountable forms from HO, and other services rendered at the new accounts counter, in the branch of assignment, either temporary or on permanent basis, with emphasis on the observance and compliance of regulations whether internal or external, bank policies, procedures and the code of ethics.

Job Description

• Services clients and greets all clients transacting at the counter with a smile and warm disposition using the standard greeting spiel for frontliners. After service is rendered to the client, verbally expresses thanks with a smile
• Executes regular and assigned functions in strict adherence to existing rules and regulations, whether internal or from regulators and delivers the services in a timely, competent and friendly manner.
• Acts as a primary holder of Vault teller user ID as designated by the BOO and validates cash transfer from/ to Vault and Cash Center in BDS-SIBS system subject to officers override.
• Acts as alternate custodian of keys and combinations, as may be designated by the Area Head, in accordance with the custodianship matrix of the bank.
• Primarily responsible in establishing the true and valid identity of the clients transacting at the teller's counter with special caution in establishing the identity of clients effecting withdrawals, encashing checks and transactions done by a representative.
• Makes cash requisitions based on anticipated cash requirements for the day and transfers cash to the vault at the end of the day or as soon as there is excess cash vs limit over the counter. Ensures that transfers and requisitions are supported and based on duly accomplished, validated and approved cash transfer slips.
• Verifies cash received from vault including the contents of the picos to ensure accuracy of cash on hand
• Accepts and receives cash, check deposits and various payments over the counter for both peso and FCDU accounts

Qualifications

• Graduate of any 4-year degree course
• Good communication skills both English and Filipino
• Experience in basic branch frontline functions-preferred