Bookkeeper/Admin (Remote) | MYOB AccountRight Plus | Wholesale & Distribution

Staffstream; Philippines; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO health cover

Group life insurance

Paid leave credits

Job summary

Staffstream is hiring a Bookkeeper/Administrative Assistant for an Australian wholesale chocolate supplier and importer. The role focuses on accuracy in order processing, invoicing, AP/AR, and customer communication, with training from the Director.

This remote, Philippines-based position requires strong data entry, solid phone-based customer service, and the ability to manage your own weekly rhythm. Work hours align with Australian business hours.

Qualifications

• Experience in administrative, sales support, or accounts administration in wholesale or distribution.
• Hands-on experience with AP/AR and order processing across systems; platform varies.
• Strong data entry accuracy and attention to detail with commercial impact.
• Professional, warm phone manner; clear written English is essential.

Responsibilities

• Process orders and issue invoices accurately and promptly.
• Handle accounts payable transactions and keep records organized.
• Respond to inbound customer inquiries by phone and email in a timely manner.
• Maintain and update customer data and accounts records.
• Support general sales and admin tasks, including documentation and quotes.

Skills

Order processing

Accounts payable/receivable

Customer service (phone)

Data entry accuracy

General administrative skills

Tools

MYOB

Xero

Job description

The snapshot

Staffstream is hiring a Bookkeeper/Administrative Assistant for an Australian wholesale chocolate supplier and importer, supplying premium chocolate products to retailers, food manufacturers, bakers, and hospitality businesses. As the Director likes to put it: the product is chocolate, but the business is really about gifting, rewarding, recognizing, and celebrating, and that shows up in how customers experience the business day to day.

The business has a loyal base of several hundred small and independent business customers. Growth has been steady rather than fast, and many customers are genuinely price-sensitive, so a reputation for accuracy and reliability matters a great deal. You'd manage the transactional and administrative backbone of the business: order processing, invoicing, accounts payable, and customer communication, working closely with the Director, who will be personally involved in training you. This isn't a high-volume processing role, so don't expect to be buried in transactions, but it does call for real accuracy, genuine phone-based customer skills, and the ability to organize your own week without being told exactly how. This role is open to candidates based in the Philippines.

What you will actually do

Order processing and invoicing

• Enter and manage customer orders in the business's accounting and order system, making sure order information is accurately recorded, correctly processed, and progressed through to invoicing without delays or errors.
• Prepare and issue customer invoices in a timely manner, making sure every invoice is accurate, correctly coded, and consistent with the relevant customer order and pricing.
• Manage the end-to-end invoicing workflow, from order confirmation through to invoice issue and filing, keeping records clean and organized throughout.
  

Accounts payable and financial administration

• Process accounts payable transactions accurately, including supplier invoices, coding, and payment preparation, keeping payables managed in a timely, organized manner.
• Maintain accurate financial records and support accounts receivable activity when required, including following up on overdue customer accounts professionally and promptly.
  

Customer administration and enquiry management

• Respond to inbound customer enquiries by phone and email, providing accurate information on orders, pricing, availability, and delivery in a professional, timely manner.
• Communicate with customers regarding order status, delivery timeframes, and any changes or issues that arise, keeping them well informed throughout the order process.
• Prepare and send quotes to customers by email, making sure pricing and product information is accurate and presented professionally.
• A genuine note on this: many customers are older, small-business owners who prefer picking up the phone over sending an email. A patient, clear, comfortable phone manner is a real requirement here, not a box to tick.
  

Customer data and sales administration

• Maintain and update customer data and account records, keeping information accurate, current, and consistently managed.
• Provide general sales administration support to the team, including managing order-related correspondence, preparing customer documentation, and assisting with routine sales support tasks.
  

Inventory records and general administration

• Maintain inventory records, keeping stock levels, product codes, and related data accurate and current to support order processing and reporting.
• Provide general administrative support across the business as required, including document management, data entry, filing, and other ad hoc tasks.
  

What you need to bring

• Genuine experience in an administrative, sales support, or accounts administration role within a wholesale, distribution, import, or product-based business.
• A solid working grasp of accounts payable, accounts receivable, and order entry processes, ideally with hands-on experience in MYOB, Xero, or a comparable accounting or order management platform. MYOB specifically is not required here: general AP/AR and order processing capability matters far more than which platform you've used.
• Strong data entry accuracy and attention to detail, particularly across order processing, invoicing, and customer records, where errors carry real commercial consequences.
• A genuinely professional, warm, and patient phone manner. Many customers are older small-business owners who prefer to call rather than email, so real comfort and patience on the phone matters here, not just clear written English.
• Strong organizational skills and the ability to manage your own workload and weekly rhythm independently, without needing to be told exactly how to sequence your tasks.
• Broad administrative capability, not just bookkeeping. This role spans order processing, customer service, sales support, and general admin, so someone who is strong on the numbers side but thin on broader admin and communication skills won't be the right fit.
  

Nice to have

• Direct, hands-on experience with MYOB AccountRight specifically.
• Experience with inventory record management or basic stock administration within an accounting or order management system.
• Background in food, beverage, FMCG, wholesale, or import and distribution.
• Experience supporting an accounts payable and receivable function, including following up on overdue accounts in a professional, structured manner.
• Comfort with general administrative and data management tasks, including maintaining records, preparing quotes, and managing correspondence across multiple channels.
  

The setup

• This role is open to Philippines-based candidates.
• Fully remote, working full Australian business hours.
  
• Staffstream provides your work-from-home equipment.
  

What's in it for you

A stable, full-time role with a business that genuinely needs you and wants you to grow into it. You'd be trusted to own your area, not micromanaged, working with a small team that values someone who can take things off their plate and run with them. On top of that, Staffstream looks after you properly:

• HMO health cover, with one dependent covered for free.
• Group life insurance.
• Paid leave credits.
  

You're employed compliantly under Philippine law: a proper local employment contract, your taxes handled correctly, and all your government-mandated benefits (SSS, PhilHealth, Pag-IBIG) plus 13th month pay. That means real security and peace of mind, not a loose freelance arrangement. Everything is above board and looked after for you.