Customer Service Agent - Phone Interview - 25k-35k Pay

Neksjob Philippines; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Job summary

Neksjob Philippines is hiring a Customer Service Agent to handle inbound calls from customers in a fast-paced call center environment. You will resolve questions, provide product and service information, and document all interactions for quality service.

Ideal candidates have at least 6 months call center experience, a HS/SHS diploma, and are willing to work on site in the Philippines. The role offers a competitive monthly pay and the opportunity to contribute to a positive customer experience.

Qualifications

• At least 6 months call center experience.
• Willing to work on site.
• HS / SHS diploma or equivalent.

Responsibilities

• Handle incoming customer calls in a professional manner
• Assist customers with product details, service questions, and general inquiries
• Provide accurate and timely resolutions to customer issues
• Process account updates and other routine requests
• Keep detailed customer records and log all interactions in the system
• Follow company guidelines, call scripts, and quality standards
• Collaborate with team members to continuously improve the customer experience

Skills

Call center experience

Customer service

Education

HS/SHS diploma

Job description

Customer Service Agent - Phone Interview - 25k-35k Pay

Job Description

We are seeking a motivated, customer-focused individual to join our team as a Call Center Agent. In this role, you'll be the first point of contact for our customers over the phone, delivering fast, professional solutions to their questions or concerns and helping create a positive experience from the very first conversation.

Key Responsibilities:

Handle incoming customer calls in a professional manner

Assist customers with product details, service questions, and general inquiries

Provide accurate and timely resolutions to customer issues

Process account updates and other routine requests

Keep detailed customer records and log all interactions in the system

Follow company guidelines, call scripts, and quality standards

Collaborate with team members to continuously improve the customer experience

Requirements:

At least 6 months call center experience

Willing to work on site

HS / SHS diploma (High School / Senior High School)