Technical Support Agent — Fresh Grads Welcome

HRTX; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

HRTX is seeking a Customer Service Agent open to fresh graduates. The role entails providing effective technical support and promptly resolving client issues, with escalation to meet SLAs. Strong communication and customer-centric approach are essential, with healthcare exposure as a plus.

Candidates who completed college or SHS with four semesters are welcome; call center experience is advantageous, but not mandatory.

Qualifications

• Completion of college degree or SHS with four semesters completed.
• Decent communication proficiency.
• Call center experience is a plus.
• Healthcare experience is an added advantage.

Responsibilities

• Provide effective technical support to the process and resolve client issues directly or escalate to meet SLAs.
• Leverage interpersonal skills and knowledge of customer culture to ensure satisfaction.

Skills

Communication skills

Fresh grad welcomed

Call center experience

Education

College graduate

SHS graduate with 4 semesters

Tools

Healthcare exposure

Job description

HRTX is seeking a Customer Service Agent open to fresh graduates. The role entails providing effective technical support and promptly resolving client issues, with escalation to meet SLAs. Strong communication and customer-centric approach are essential, with healthcare exposure as a plus.

Candidates who completed college or SHS with four semesters are welcome; call center experience is advantageous, but not mandatory.