Customer Service Agent

Concentrix 1BPO; Laguna; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Meal & transport pay

Rice allowance

Night differential

Account incentives

Sick & vacation leaves

Educational assistance

Retirement plan

Bonuses

Health plan

Safe working environment

Job summary

Concentrix 1BPO PH invites applicants for a Talent Sourcing Specialist role. The company describes itself as the #1 BPO in the industry with ongoing opportunities for growth and development.

Candidates must be at least 18, fluent in English, computer-literate and able to commit to full-time longer-term employment. Training is provided before actual work begins in a month-long program.

Qualifications

• 18 years old or above
• computer & internet literate
• must be fluent in English; you'll be conversing with foreign customers
• committed to full-time long-term employment

Responsibilities

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution
• maintain basic knowledge of client products and/or services

Skills

Fluent in English

Computer & internet literate

Customer service mindset

Education

HS graduate or equivalent

Not currently studying

Job description

Concentrix 1BPO PH

Talent Sourcing Specialist Concentrix 1BPO

We are CONCENTRIX - the #1 BPO in the industry - where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE

• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills Organizational Skills Interpersonal Skills Computer-Internet Skills