Call Center Agent

Concentrix 1BPO; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Meal & transportation pay

Rice allowance

Night differential

Account incentives

Sick leave & Vacation leave

Educational assistance

Retirement plan

Annual appraisal & bonuses

Health plan for you and dependents

Job summary

Concentrix is recruiting for an on-site customer service role in Quezon City. No prior experience required; glad to welcome fresh graduates with a high/ senior high school education. Training will cover communications, culture, and product-specific courses before actual work begins.

The position offers competitive benefits, including health plan access and various leaves, with opportunities to grow within a leading BPO company.

Qualifications

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures.
• Listen attentively to customer needs; demonstrate empathy while maximizing rapport.
• Clarify customer requirements; probe for understanding and provide resolution using available tools.
• Maintain basic knowledge of client products and/or services.

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures.
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport.
• Clarify customer requirements; probe for understanding, use decision-support tools to provide resolution.
• Maintain basic knowledge of client products and/or services.
• All successful applicants go through a month-long training on communications, culture and product-specific courses.

Skills

Communication skills

Active listening

Empathy

Product knowledge

Team player

Interpersonal skills

Education

High School diploma or equivalent

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills Organizational Skills Interpersonal Skills Computer-Internet Skills