Customer Care Representative

Concentrix 1BPO; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Meal & transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal & bonuses

Comprehensive health plan

Clean, safe & modern working enviro n

Job summary

Concentrix is hiring for an on-site, full-time Customer Service role at our Muntinlupa site in the Philippines. No prior experience is required; a high school diploma or equivalent is acceptable.

You will communicate with customers in a courteous, professional manner and learn product knowledge during training. Applicants must be fluent in English, computer and internet literate, and able to work full-time long-term.

Qualifications

• Must be fluent in English and able to communicate with international customers.
• Must be computer and internet literate.
• Fresh graduates encouraged to apply.
• Not currently studying or enrolled in school.

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures.
• Listen attentively to customer needs; demonstrate empathy while maximizing rapport.
• Clarify customer requirements; probe for understanding and provide resolution with decision-support tools.
• Maintain basic knowledge of client products and/or services.

Skills

English fluency

Computer literacy

Education

HS diploma or equivalent

Job description

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE

• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills Organizational Skills Interpersonal Skills Computer-Internet Skills