Customer Care Representative

Concentrix 1BPO; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Very competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan

Clean, safe & modern working env

Job summary

A leading BPO company in Metro Manila seeks applicants for various customer service roles. Candidates must be fluent in English, computer literate, and committed to long-term employment. The role involves communicating professionally with customers and understanding their needs. Fresh graduates and individuals with prior BPO experience are encouraged to apply. The company offers a comprehensive benefits package, including competitive salary and training opportunities.

Qualifications

• Must be fluent in English and able to communicate effectively with foreign customers.
• Committed to full-time long-term employment.
• Fresh college graduates are encouraged to apply

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner.
• Listen attentively to customer needs and demonstrate empathy.
• Clarify customer requirements and provide appropriate resolution.
• Maintain basic knowledge of client products and services.

Skills

Fluent in English

Computer literate

Customer service

Education

At least graduated High School or equivalent

Senior High School (K-12)

Fresh college graduates welcome

Job description

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

Benefits

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

Job Responsibilities

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

Candidate Profile

• computer literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full‑time long‑term employment

All successful applicants go through a month long training on communications, culture and product‑specific courses to equip them before actual work begins.

Educational & Professional Attainment

• at least graduated HS (prior to K‑12 curriculum) / ALS / SHS (K‑12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K‑12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K‑12) curriculum, HS graduates are welcome to apply.