customer service

MicroSourcing International; Manila; A distancia; PHP 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Descripción de la vacante

MicroSourcing is seeking a Customer Service professional for a remote, day-shift role in Metro Manila. You will handle calls, respond to inquiries, perform data entry, invoicing, and assist field technicians with daily job allocation.

The role includes general admin tasks, liaising with suppliers and clients, and coordinating travel logistics for service calls. Requirements include a high level of English, proficiency with Microsoft Office, and experience with CRM and scheduling platforms.

Formación

• High level of English required.
• Proficient in Microsoft Office Suite and CRM systems.
• Experience in administrative roles, ideally in trades or construction.

Responsabilidades

• Answer calls and respond to customer inquiries.
• Data entry, job sheet management, and invoicing.
• Support field technicians with daily job allocation.
• General admin tasks and filing.
• Liaise with suppliers and clients as needed.
• Provide comprehensive admin support to the team.

Conocimientos

English proficiency

Communication skills

Data entry

Herramientas

Microsoft Office Suite

CRM systems

Dispatch/scheduling platforms

Descripción del empleo

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Service

Location: Metro Manila

Work setup & shift: Remote | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You’ll Do

• Answering calls and responding to customer inquiries
• Data entry, job sheet management, and invoicing
• Supporting field technicians with daily job allocation
• General office admin tasks and filing
• Liaising with suppliers and clients as needed
• Providing comprehensive administrative support to the team.
• Manage client communications, schedule appointments, and coordinate plumbing jobs, on-site services, and travel logistics.
• Dispatch and schedule plumbing service calls, coordinate team calendars, handle customer correspondence, and arrange travel logistics.
• Oversee daily operational scheduling, manage client inquiries, and coordinate vendor/contractor meetings and travel arrangements.

What You’ll Need

• High level of English.
• Proficient in Microsoft Office Suite.
• Quick adaptability to learn and navigate internal CRM systems.
• Strong written and verbal communication skills paired with exceptional attention to detail.
• With previous admin experience (trades or construction industry preferred).
• Tech-literate with hands-on experience using office software and dispatch/scheduling platforms.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply