Customer service

Gratitude Philippines; Davao City; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

Teleconsultation

Pharmacy Access

Scholarship Program

Retirement Fund

Free Meals

Medicine via Tap Card

Loyalty Incentives

Insurance

Free Shuttle Service

Job summary

Gratitude Philippines is seeking a Customer Service professional in Davao City to deliver high-quality service and support across departments. You will collaborate with cross-functional teams to understand requirements and provide effective solutions.

The role emphasizes ownership, clear communication, and practical problem-solving to help customers and the business. A supportive benefits package accompanies the position.

Qualifications

• High school/SHS graduate.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Teamwork

Independent work

Education

High school/SHS graduate

Job description

JOB TITLE: Customer Service

Area: Sales

Salary: Up to 22k package

Meal & Transportation Allowance

Rice Subsidy & Clothing Allowance

24/7 Teleconsultation & Free Psychologist Consultation

In-house & Online Pharmacy Access

Scholarship Program & Retirement Fund

Free Meals & Medicine Via Tap Card Rewards

Loyalty Incentives & Accidental/Life Insurance

Free Shuttle Service

Location: Davao City

About the Role

We are looking for a skilled and motivated Customer service to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• High school/SHS graduate.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.