Customer Sales Supervisor

Shangri-La Group; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Shangri-La The Fort, Manila invites applications for a reservations professional. Located in Fort Bonifacio, this premier hotel aims to deliver exemplary service, maximize bookings, and build guest loyalty.

The ideal candidate holds a hospitality degree, has 2–3 years in an international hotel reservations team, is fluent in English, and proficient with distribution systems. You are outgoing, detail‑oriented, and a strong team player who collaborates with sales, front desk, and revenue to ensure

Qualifications

• Bachelor's degree in Hospitality preferred.
• 2–3 years experience in an international hotel in reservations.
• Fluent in English, both spoken and written.
• Proficient with distribution systems.
• Outgoing, detail-oriented, and team-oriented.

Responsibilities

• Provide the highest level of service to promote customer satisfaction and optimise bookings.
• Excel in phone sales, maximize booking opportunities and customer retention.
• Collaborate with sales, front desk, and revenue teams to ensure seamless guest experiences across channels.

Skills

English fluency

Distribution systems

People skills

Teamwork

Education

Bachelor's degree in Hospitality

Job description

Job Description

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

He/she will provide the highest level of service to promote customer satisfaction, reexcel in phone sales, optimize booking opportunities and customer retention.

Requirements

• Preferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably with minimum 2-3 years experience in an international hotel in the same capacity (reservations team).
• Preferably fluent in oral and written English.
• Proficient in managing various distribution systems
• Creative and with an eye for details.
• Outgoing and people oriented.
• Motivator, self-starter and a team-builder.
• Displays initiative and commitment to professional values.
• Right to unrestricted employment in the Philippines.