Customer Retention Representative

CSS Corp ICT Services; Taguig; On-site; PHP 357,120 - 390,600; Full time

Benefits offered by this job

15,000 PHP Retention Bonus every 6 months

Job summary

CSS Corp ICT Services is seeking a customer support professional to join their team in Taguig, Philippines. You will be tasked with providing outstanding support, retaining customers through excellent care, and building positive relationships for repeat business.

The ideal candidate should have at least 1 year of experience in customer retention or sales, have a strong phone presence, and be willing to work flexible hours. A competitive salary package of 32,000 – 35,000 PHP and a retention bonus of 15,000 PHP every 6 months is offered.

Qualifications

• 1 year solid experience in customer retention or sales experience, preferably from Telco or VOIP.
• Strong phone presence and ability to handle upset customers.
• Willingness to work night, morning shifts, and weekends.

Responsibilities

• Provide outstanding support to customers and maintain relationships.
• Retain customers through excellent customer care.
• Ensure all customer concerns are followed through to completion.

Skills

Customer retention

Inbound/Outbound upselling

Sales experience

Problem-solving under pressure

Job description

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand‑alone, cloud or mobile‑enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.

Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering stellar customer experiences.

Job Description

• Provide outstanding support to customers and maintain customer relationships
• Retain customers through excellent customer care
• Build positive working relationships with customers for repeat businesses
• Explain to customers about new products and benefits.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
• Understand the customer’s needs through effective listening and probing skills.
• Assist customers in a polite, courteous, and professional manner
• Ensure that all customer concerns are followed through to completion in accordance with vision and goal of the program
• Match customer needs to client services and adhere to processes, work standards, targets, and objectives
• Ensure that all calls are answered within designated time scale

Qualifications

• 1 year solid experience in customer retention, inbound/outbound upselling or sales experience preferably from Telco and/or VOIP campaign
• Strong phone presence
• Ability to develop solutions to problems under pressure, specifically while interacting firsthand with upset customers
• Willing to work night or morning shifts and during weekends and holidays
• Willing to work in BGC, Taguig City

Additional Information

Start by 2nd week of March

32,000 – 35,000 All in Package

15,000 Retention Bonus every 6 months of employment