Customer Relations Officer (Easy Buying) - Part Time

IKEA Gruppe; Philippines; On-site; Confidential; Full time

Job summary

The IKEA store in the Philippines is seeking an Associate to ensure a joyful shopping experience for every visitor. You will assist customers in a fast-paced retail setting, resolve product assembly questions, and help exchange components when needed to keep things moving smoothly.

You will build strong knowledge of all items to answer inquiries quickly, escalate complex cases to a manager with clear information, and help maintain a safe, welcoming store environment while following IKEA

Qualifications

• Experience in a customer-service role in a fast-paced retail environment.
• Strong interpersonal and communication skills.
• Team player with a collaborative mindset.
• Able to stay calm and provide solutions in stressful situations.
• Able to handle stress and work in a fast-paced environment.
• Must be computer literate.

Responsibilities

• Ensure customers have a memorable shopping experience in-store.
• Handle and resolve customer difficulties, especially assembly issues, and exchange components when needed.
• Develop strong knowledge of all items to swiftly handle customer inquiries.
• Escalate higher issues with relevant information to a manager.
• Ensure the store is a safe and secure environment for visitors and colleagues.
• Understand IKEA concepts, tools and methods and use manuals to optimise the customer experience.

Skills

Customer service

Interpersonal skills

Team player

Stress management

Fast-paced environment

Computer literacy

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

About the job

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Your assignment

• You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
• You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
• You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
• You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
• You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
• You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.

Qualification

Your profile

• You have experience working in a customer-service role and a fast-paced retail environment;
• You have strong interpersonal and communication skills that enable you to build rapport with customers;
• You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set;
• You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
• You are able to handle stress and work in an extremely face-paced environment;
• You must be computer literate.

More Information

This role requires flexibility in work hours, depending on store operational requirements.