Customer Experience Associate (Part-Time)

Ikano Bank AB

Hinoba-an

On-site

PHP 167,000 - 257,000

Part time

13 days ago

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Job summary

IKEA in the Philippines is seeking a Customer Relations Officer (Easy Buying) on a part-time basis to help guests enjoy a positive shopping experience. Reporting to the Customer Relations Team Leader, you will handle inquiries and resolve issues to support repeat visits.

You will develop product knowledge, assist with assembly questions and parts exchanges, and ensure a safe store environment. A strong customer-service mindset and calmness under pressure are essential, with teamwork and basic

Qualifications

Experience in a customer-service role in a fast-paced retail environment.
Strong interpersonal and communication skills to build rapport with customers.
Team player with a customer-service mindset and commitment to the role.
Ability to stay calm under pressure and provide solutions to customers.

Responsibilities

Ensure customers have a memorable shopping experience to drive repeat business.
Handle and resolve customer difficulties, including product assembly questions and component exchanges.
Develop strong knowledge of items to answer inquiries quickly and accurately.
Escalate higher issues with relevant information to a manager.
Ensure the store is a safe and secure environment for visitors and colleagues.
Use manuals from Inter IKEA Systems to optimise the shopping experience.