Customer Operations Strategy & Transformation Associate

Henkel Corporation; Makati; Ibrido; PHP 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Henkel Corporation in Makati, Philippines is seeking a Customer Operations Leadership Associate to help shape the strategy for Customer Operations within GBS+. The role emphasizes operational excellence, process transformation, digitalization, and continuous improvement to deliver sustainable results and enhance the customer experience.

Reporting to the Head of Customer Excellence, you will drive cross-functional initiatives, lead data-driven improvements, and champion AI-driven solutions while

Mansioni

• Drive the strategy, planning, and execution of Customer Operations within GBS+
• Lead process optimization, standardization, digitalization, automation, and continuous improvement initiatives across global operations
• Analyze operational and business data to identify performance gaps, risks, and opportunities, and translate insights into actionable solutions
• Own SLA/KPI delivery and drive initiatives to achieve and exceed operational targets
• Support global projects, process migrations, transformation programs, and operating model improvements
• Partner with Global Process Owners, stakeholders, and cross-functional teams to design and implement scalable solutions
• Champion AI, automation, and digital innovation while ensuring governance, quality, and audit requirements

Descrizione del lavoro

Henkel Corporation in Makati, Philippines is seeking a Customer Operations Leadership Associate to help shape the strategy for Customer Operations within GBS+. The role emphasizes operational excellence, process transformation, digitalization, and continuous improvement to deliver sustainable results and enhance the customer experience.

Reporting to the Head of Customer Excellence, you will drive cross-functional initiatives, lead data-driven improvements, and champion AI-driven solutions while