Customer Operations Insight Intern (Hybrid)

Amadeus; Philippines; Hybrid; PHP 67,000 - 112,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Amadeus invites an Intern - Customer Management Operations to join the team in the Philippines, contributing to a structured framework for Competitive Intelligence in Customer Operations. You will research operations models, benchmarks, and best practices, translating insights into practical recommendations for strategic planning and transformation projects.

The role requires pursuing a degree in Business Administration or Marketing, strong English communication, and an eagerness to learn.

Qualifications

• Currently pursuing a degree in Business Administration, Marketing, or a related field.
• Strong interest in research, data analysis, and customer operations.
• Good written and verbal communication in English.
• Ability to translate findings into actionable insights.

Responsibilities

• Research customer operations models, industry trends, and best practices.
• Identify benchmarks and reference organizations with advanced capabilities.
• Gather information from reports, case studies, analyst insights, and articles.
• Structure findings into themes: operating models, support channels, digital tools, automation, performance indicators.
• Prepare comparisons and summaries of opportunities and improvements.
• Support team discussions to validate insights and co-create recommendations.
• Contribute to a Competitive Intelligence repository for future use.
• Create engaging presentations communicating key learnings and strategies.

Job description

Amadeus invites an Intern - Customer Management Operations to join the team in the Philippines, contributing to a structured framework for Competitive Intelligence in Customer Operations. You will research operations models, benchmarks, and best practices, translating insights into practical recommendations for strategic planning and transformation projects.

The role requires pursuing a degree in Business Administration or Marketing, strong English communication, and an eagerness to learn.