Intern - Customer Management Operations

Amadeus IT Group S.A.; Philippines; Hybrid; PHP 138,000 - 193,000; Part time

Job summary

Amadeus IT Group S.A. is offering an internship in Customer Management Operations to help build a structured Competitive Intelligence framework.

You will research customer operations models, industry trends, and best practices, translating findings into practical recommendations for transformation projects. The ideal candidate is pursuing a degree in Business Administration or Marketing, with strong English communication, research, and analysis skills.

Qualifications

• Pursuing a degree in Business Administration, Marketing, or a related field.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft PowerPoint, Excel, and other presentation tools is an advantage.

Responsibilities

• Research customer operations models, industry trends, and best practices across relevant sectors.
• Identify benchmarks and reference organizations with advanced capabilities.
• Gather and organize information from company reports, case studies, analyst insights, and industry articles.
• Structure findings into clear themes such as operating models, support channels, digital tools, automation, and performance indicators.
• Prepare comparisons and summaries of opportunities and improvement areas.
• Support team discussions to validate insights and co-create recommendations.
• Contribute to a Competitive Intelligence repository for future use.
• Create engaging presentations communicating key learnings and practical strategies.

Skills

Research

Data analysis

English communication

Presentation skills

Problem-solving

Adaptability

Education

Pursuing degree in Business Administration or Marketing

Tools

PowerPoint

Excel

Job description

Job Title Intern - Customer Management Operations

Summary of the role: Join our Customer Management Operations team as an intern and help us build a structured framework for Competitive Intelligence in Customer Operations. Under the guidance of experienced team members, you’ll research and analyze how leading companies manage and improve customer operations, including service delivery, support models, digital enablement, automation, knowledge management, and customer experience initiatives. Your work will provide valuable insights into best practices, market trends, and benchmarks-translating these into actionable recommendations that support strategic planning, operational improvements, and transformation projects.

In this job you will: Research customer operations models, industry trends, and best practices across relevant sectors. Identify benchmarks and reference organizations with advanced capabilities. Gather and organize information from company reports, case studies, analyst insights, and industry articles. Structure findings into clear themes such as operating models, support channels, digital tools, automation, and performance indicators. Prepare comparisons and summaries of opportunities and improvement areas. Support team discussions to validate insights and co-create recommendations. Contribute to an organized Competitive Intelligence repository for future use. Create engaging presentations that communicate key learnings and practical strategies.

About the ideal candidate

Currently pursuing a degree in Business Administration, Marketing, or a related field. Genuine curiosity about customer experience, operational excellence, and emerging market trends in the digital space. Strong interest in research and data analysis, with an ability to translate findings into meaningful insights. Eager to learn, adapt, and engage in discussions about process improvement and innovation. Problem-solving and analytical mindset, with good organizational skills. Strong written and verbal communication skills in English. Strong presentation skills. Proficiency in Microsoft PowerPoint, Excel, and other presentation tools is an advantage. Eager to learn, adapt, and engage in discussions about process improvement and innovation.

Internship details

Comfortable working in a hybrid setup (2-3 days per week onsite at BGC, Taguig. Onsite days: Monday - Wednesday - Friday). Target internship duration: 500 hours; typical schedule is 8 AM to 5 PM | 9 AM to 6 PM. Selected candidate MUST be able to start on September 14, 2026.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

About Amadeus

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!