Customer Operations & Competitive Intelligence Intern

Amadeus IT Group S.A.; Philippines; Hybrid; PHP 138,000 - 193,000; Part time

Job summary

Amadeus IT Group S.A. is offering an internship in Customer Management Operations to help build a structured Competitive Intelligence framework.

You will research customer operations models, industry trends, and best practices, translating findings into practical recommendations for transformation projects. The ideal candidate is pursuing a degree in Business Administration or Marketing, with strong English communication, research, and analysis skills.

Qualifications

• Pursuing a degree in Business Administration, Marketing, or a related field.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft PowerPoint, Excel, and other presentation tools is an advantage.

Responsibilities

• Research customer operations models, industry trends, and best practices across relevant sectors.
• Identify benchmarks and reference organizations with advanced capabilities.
• Gather and organize information from company reports, case studies, analyst insights, and industry articles.
• Structure findings into clear themes such as operating models, support channels, digital tools, automation, and performance indicators.
• Prepare comparisons and summaries of opportunities and improvement areas.
• Support team discussions to validate insights and co-create recommendations.
• Contribute to a Competitive Intelligence repository for future use.
• Create engaging presentations communicating key learnings and practical strategies.

Skills

Research

Data analysis

English communication

Presentation skills

Problem-solving

Adaptability

Education

Pursuing degree in Business Administration or Marketing

Tools

PowerPoint

Excel

Job description

Amadeus IT Group S.A. is offering an internship in Customer Management Operations to help build a structured Competitive Intelligence framework.

You will research customer operations models, industry trends, and best practices, translating findings into practical recommendations for transformation projects. The ideal candidate is pursuing a degree in Business Administration or Marketing, with strong English communication, research, and analysis skills.