Customer Master Data Specialist (Europe)

Henkel; Makati; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Top Workplace Recognition in PH

Hybrid work model

Global growth opportunities

Wellbeing programs

Parental leave

Employee Share Plan

HMO healthcare coverage

Provident Fund

Insurance: Group Life

Job summary

Henkel Philippines seeks a Customer Master Data Specialist to safeguard the integrity of customer records in SAP, supporting ISO-compliant processes. You will collaborate with global owners and stakeholders to address data requests and improve data quality in a growing Shared Service Center.

The role requires a Bachelor's degree, SAP exposure, and MS Office proficiency; VBA and Power BI skills are a plus. Work is mid-shift (2:00 PM–11:00 PM) in a hybrid setup at Ayala Avenue, Makati.

Qualifications

• Bachelor's degree in any field; business-related preferred.
• 1 year or more of experience in Customer Master Data or Master Data Management.
• Experience in a Shared Service Center is an advantage.
• Fresh graduates are welcome to apply.
• MS Office Suite (Outlook, PowerPoint, Excel) is required; SAP experience is an advantage.
• Skills in VBA, Macro and Power BI are highly preferred; Lean Six Sigma experience is an advantage.
• Excellent command of English; fast learner with great attention to detail.

Responsibilities

• Ensure customer master data meets the quality standards set by Global/Regional Process owners.
• Process requests for Customer Master Data creation or updates in SAP.
• Handle pricing master data requests and updates in SAP, directly or by mass upload.
• Submit SAP downloads for price and customer master information in a timely and accurate manner.
• Update monitoring files such as master data tracker and productivity tools; keep documentation current.
• Perform process improvement, ensure awareness, adherence, and compliance to ISO, Quality and Continuous Improvement.

Education

Bachelor's Degree

Tools

SAP

Excel

PowerPoint

Outlook

VBA

Macro

Power BI

Job description

About this Position

As a Customer Master Data Specialist, you will play a vital role in ensuring the integrity and quality of our customer master data in SAP, directly supporting our commitment to operational excellence. You will be part of a dynamic team that values continuous improvement and collaboration. Reporting to the Global/Regional Data Process Owners, you will work closely with various stakeholders to address data requests and improve processes. In this role, you’ll face the exciting challenge of managing data accuracy amidst a growing volume of requests while contributing to initiatives that uphold our ISO standards. By providing timely and precise data updates, you contribute directly to our mission of delivering superior service and value to our customers.

What You´ll Do

• Ensure that customer master data is meeting the quality standard set by Global/Regional Process owners
• Process requests received from the business partners for Customer Master Data creation or updates in SAP
• Handle pricing master data requests from the database and updates in SAP directly or by mass upload
• Timely and accurate submission of various SAP downloads for price and customer master information
• Update files needed for monitoring such as master data tracker, utilization/productivity tool, attendance tracker, and regular documentation update
• Perform process improvement, awareness, adherence, and compliance to business requirements related to ISO, Quality, and Continuous Improvement

What makes you a good fit

• Bachelor's Degree in any field; Preferably business-related
• Preferably with at least one (1) year of related work experience in Customer Master Data or Master Data Management;
• Experience in a Shared Service Center is an advantage
• Fresh graduates are welcome to apply
• Knowledge of MS Office Suite (Outlook, PowerPoint, and Excel) is required; SAP experience is an advantage
• Skills in VBA, Macro and Power BI are highly preferred; Experience in Lean Six Sigma (Continuous Improvement) an advantage
• Excellent command of both spoken and written English; must be a fast learner and have great attention to details
• Amenable to work on a mid-shift schedule (2:00 PM to 11:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.