Customer Issue Resolution Analyst (Portuguese)

3M; Taguig; On-site; PHP 223,000 - 391,000; Full time

Job summary

3M is seeking a customer service-oriented professional to handle inquiries of moderate scope and complexity within various service areas in the Philippines. The role involves supporting account management tasks, upselling opportunities, resolving customer issues, and providing insightful customer service analytics.

Knowledge of safety and compliance is valued as part of the environment. The position emphasizes responding to inquiries, maintaining data accuracy, and collaborating with internal

Qualifications

• Inquiries of moderate scope and complexity within customer service areas.
• Experience or ability to handle Account Management, Upselling, Customer Issue Resolution, and Customer Inquiry Support.

Responsibilities

• Handles inquiries of moderate scope and complexity within customer service areas such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support and Customer Service Analytics.
• Supports customers and contributes to improving service outcomes by addressing questions and resolving issues in a timely manner.

Job description

Job Description:

Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.