Channels & Experience Intelligence Manager

Globe Telecom; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom is seeking a data analytics professional to extract meaningful insights from large datasets and support data-driven decisions across the organization.

You will work with data scientists, analysts, and business stakeholders to translate requirements into scalable analytics, dashboards, and reports, while upholding governance and privacy standards.

Qualifications

• Bachelor’s degree in a quantitative field (Data Science, Statistics, Mathematics, etc.).
• 3 years of experience in a data analytics role, preferably in telecom.
• Familiarity with big data technologies and distributed computing frameworks.

Responsibilities

• Perform advanced data analysis using statistical techniques to uncover patterns and insights.
• Develop predictive models to forecast trends and optimize business performance.
• Create clear reports and dashboards for stakeholders at all levels.
• Collaborate with data scientists, analysts, and business stakeholders to define data needs and ensure data quality.
• Ensure governance and privacy compliance in data handling.

Skills

Data analysis

Data visualization

SQL

Python

Cross-functional teamwork

Education

Bachelor’s degree in Data Science/Statistics/Mathematics

Tools

Spark

Hadoop

AWS

Azure

GCP

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible in the extract of meaningful insights and recommendations from complex datasets to drive data-driven decision making within the organization.

Works closely with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand their data requirements and provide valuable insights to support strategic initiatives and optimize business processes.

DUTIES AND RESPONSIBILITIES

Perform advanced data analysis using statistical techniques, data mining, and data visualization tools to uncover patterns, trends, and correlations within large datasets. Extract actionable insights and key findings from data analysis to inform business strategies, identify growth opportunities, and address business challenges.

Develop predictive models and algorithms to forecast future trends, identify potential risks, and optimize business performance. Communicate data insights effectively through clear and concise reports, dashboards, and presentations to stakeholders at various levels within the organization. Collaborate with cross-functional teams to understand their data needs, provide guidance on data collection and analysis methodologies, and ensure data quality and integrity.

Stay updated with the latest industry trends, advancements in data analysis techniques, and emerging tools to enhance data insight generation capabilities and contribute to continuous improvement initiatives. Ensure compliance with data governance policies and procedures, including data privacy regulations, data security protocols, and ethical data usage practices. Disseminate best practices and coach key stakeholders as needed. Guides the functional teams in using the Workday dashboard or creating the offline data extracts (summarized data) to prepare in exploring the data Provide guidance on visualization and presentation of insights Ensures knowledge transfer of how data insighting and models were created Assess the current analytics infrastructure, identifying gaps and opportunities to implement scalable tooling, dashboards, and data frameworks.

Translate business requirements to technical development of data infrastructure and pipelines to support the needs of stakeholders. KPIs: Perform advanced data analysis using statistical techniques, data mining, and data visualization tools to uncover patterns, trends, and correlations within large datasets. Collaborate with cross-functional teams to understand their data needs, provide guidance on data collection and analysis methodologies, and ensure data quality and integrity.

Guides the functional teams in using the Workday dashboard or creating the offline data extracts (summarized data) to prepare in exploring the data

TOP 3-5 DELIVERABLES

Perform advanced data analysis using statistical techniques, data mining, and data visualization tools to uncover patterns, trends, and correlations within large datasets. Reports automation and operationalization to ensure minimal manual work needed Extract actionable insights and key findings from data analysis to inform business strategies, identify growth opportunities, and address business challenges. Identify potential risks, and optimize business performance.

Communicate data insights effectively through clear and concise reports, dashboards, and presentations to stakeholders at various levels within the organization.

REQUIREMENTS

Bachelor’s degree in a relevant field such as Data Science, Statistics, Mathematics, or a related quantitative discipline. 3 years experience in a similar role within the industry or domain relevant to the organization (telecom).

Familiarity with big data technologies and distributed computing frameworks for handling and analyzing large-scale datasets. Experience working with cloud platforms (e.g., AWS, Azure, GCP) and their data services for data storage, processing, and analysis Proficiency in SQL, R or Python programming languages specific for data transformation and exploratory data analysis

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success.

If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.