Customer Insights Strategist

QBE Group Shared Services Centre; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a role focused on developing customer insights to drive customer-centric product and service offerings. The incumbent will support acquisition with market insights and provide data-driven advice for business decisions, while ensuring compliance with laws and QBE procedures.

The position emphasizes stakeholder engagement, insights development, and timely reporting, with ongoing professional development in research and market analysis

Qualifications

• Bachelor's degree or equivalent and relevant work experience.
• Experience in market research or insights/analysis is preferred.
• Ability to develop, synthesize, and present clear insights and storytelling.

Responsibilities

• Develop customer insights to drive customer-centric product and service offerings.
• Support customer acquisition through market-based insights and identifying market potential.
• Provide data-driven advice for business decision-making and ensure compliance with legislation and procedures.
• Engage stakeholders to apply insights in decision-making and strategy.
• Prepare insights briefs, conduct research, and develop insights from data for dissemination.
• Manage supplier relationships and ensure timely, effective reporting of outcomes.

Skills

Critical Thinking

Customer Service

Customer Value Management

Qualitative Analysis

Research Analysis

Risk Management

Stakeholder Management

Supplier Management

Team Management

Mentorship

Managing performance

Intentional collaboration

Financial Products

Education

Tertiary Degree or equivalent combination of education and work experience

Tools

Database Management

Job description

QBE Group Shared Services Centre in the Philippines is seeking a role focused on developing customer insights to drive customer-centric product and service offerings. The incumbent will support acquisition with market insights and provide data-driven advice for business decisions, while ensuring compliance with laws and QBE procedures.

The position emphasizes stakeholder engagement, insights development, and timely reporting, with ongoing professional development in research and market analysis