Customer Insights Specialist

QBE Group Shared Services Centre; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Taguig, Philippines, is seeking a data-driven insights professional to develop customer insights and drive customer-centric product and service offerings.

You will support market-based insights, advise on data for decision-making, and engage stakeholders to apply insights across the business. The role requires a tertiary degree and experience in market research or insights, with a focus on storytelling and impact.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Experience in market research or related insights/analysis disciplines preferred.
• Ability to develop insights, synthesize data, and storytelling.

Responsibilities

• Supporting customer acquisition through market-based insights and identifying market potential for QBE.
• Providing advice on data and insights for business decision-making.
• Ensuring research activities comply with legislation and QBE procedures.
• Engaging stakeholders in customer-centric practices and using insights for decisions.
• Preparing insights briefs, conducting research, and developing insights from data.
• Disseminating insights across the organisation and managing supplier relationships.
• Maintaining expertise through professional development and industry networking.
• Focusing on experience insights to improve credit line partner loyalty.
• Developing research projects aligned with business and strategic objectives.
• Ensuring reports are delivered on time and evaluating outcomes effectively.

Skills

Critical Thinking

Customer Service

Customer Value Management

Database Management

Financial Products

Intentional collaboration

Managing performance

Mentorship

Qualitative Analysis

Research Analysis

Risk Management

Sourcing Analytics

Stakeholder Management

Supplier Management

Team Management

Education

Tertiary Degree

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to develop customer insights to drive the creation and management of customer-centric product and service offerings within a specific area of the QBE business.

Responsibilities

• Supporting customer acquisition through market-based insights and identifying market potential for QBE.
• Providing advice on data and insights for business decision-making.
• Ensuring research activities comply with legislation and QBE procedures.
• Engaging stakeholders in customer-centric practices and using insights for decisions.
• Preparing insights briefs, conducting research, and developing insights from data.
• Disseminating insights across the organisation and managing supplier relationships.
• Maintaining expertise through professional development and industry networking.
• Focusing on experience insights to improve credit line partner loyalty.
• Developing research projects aligned with business and strategic objectives.
• Ensuring reports are delivered on time and evaluating outcomes effectively.

Necessary Work Experience

Some relevant work experience.

Preferred Work Experience

• Experience in market research or a related insights/analysis discipline.
• Demonstrable experience in insight development, synthesis, and storytelling.

Necessary Qualifications

Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills

• Critical Thinking
• Customer Service
• Customer Value Management
• Database Management
• Financial Products
• Intentional collaboration
• Managing performance
• Mentorship
• Qualitative Analysis
• Research Analysis
• Risk Management
• Sourcing Analytics
• Stakeholder Management
• Supplier Management
• Team Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.