Customer Insights Specialist

QBE Group Shared Services Centre; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a role focused on developing customer insights to drive customer-centric product and service offerings. The incumbent will support acquisition with market insights and provide data-driven advice for business decisions, while ensuring compliance with laws and QBE procedures.

The position emphasizes stakeholder engagement, insights development, and timely reporting, with ongoing professional development in research and market analysis

Qualifications

• Bachelor's degree or equivalent and relevant work experience.
• Experience in market research or insights/analysis is preferred.
• Ability to develop, synthesize, and present clear insights and storytelling.

Responsibilities

• Develop customer insights to drive customer-centric product and service offerings.
• Support customer acquisition through market-based insights and identifying market potential.
• Provide data-driven advice for business decision-making and ensure compliance with legislation and procedures.
• Engage stakeholders to apply insights in decision-making and strategy.
• Prepare insights briefs, conduct research, and develop insights from data for dissemination.
• Manage supplier relationships and ensure timely, effective reporting of outcomes.

Skills

Critical Thinking

Customer Service

Customer Value Management

Qualitative Analysis

Research Analysis

Risk Management

Stakeholder Management

Supplier Management

Team Management

Mentorship

Managing performance

Intentional collaboration

Financial Products

Education

Tertiary Degree or equivalent combination of education and work experience

Tools

Database Management

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to develop customer insights to drive the creation and management of customer-centric product and service offerings within a specific area of the QBE business.

Responsibilities:

• Supporting customer acquisition through market-based insights and identifying market potential for QBE.
• Providing advice on data and insights for business decision-making.
• Ensuring research activities comply with legislation and QBE procedures.
• Engaging stakeholders in customer-centric practices and using insights for decisions.
• Preparing insights briefs, conducting research, and developing insights from data.
• Disseminating insights across the organisation and managing supplier relationships.
• Maintaining expertise through professional development and industry networking.
• Focusing on experience insights to improve credit line partner loyalty.
• Developing research projects aligned with business and strategic objectives.
• Ensuring reports are delivered on time and evaluating outcomes effectively.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience in market research or a related insights/analysis discipline.
• Demonstrable experience in insight development, synthesis, and storytelling.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

• Critical Thinking
• Customer Service
• Customer Value Management
• Database Management
• Financial Products
• Intentional collaboration
• Managing performance
• Mentorship
• Qualitative Analysis
• Research Analysis
• Risk Management
• Sourcing Analytics
• Stakeholder Management
• Supplier Management
• Team Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.