Customer-Focused Project Coordinator (Hybrid, MST Hours)

Resolv Global; Sobredillo; Hybrid; PHP 332,010 - 449,190; Full time

Benefits offered by this job

Hybrid in Dagupan

Job summary

Resolv Global in Dagupan, Philippines is seeking a Project Coordinator to support the implementation of business communication and connectivity solutions. You will work closely with customers, vendors, and internal teams to ensure projects are completed accurately, efficiently, and on schedule.

The role requires strong communication skills, excellent time management, and a proactive mindset, with ownership from initiation through successful completion.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, project coordination, or related roles.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities simultaneously.
• Proficiency with computers and web-based systems.

Responsibilities

• Manage projects throughout the implementation lifecycle from initial design through successful completion.
• Coordinate project milestones and ensure timelines remain on track.
• Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps.
• Schedule and coordinate required resources to support project implementation.
• Monitor project progress and proactively identify potential risks, delays, or issues.
• Maintain accurate project documentation and updates within internal systems.
• Utilize reports and dashboards to manage project activities and provisioning tasks.
• Escalate issues appropriately and drive timely resolution.
• Ensure customer expectations are properly managed throughout the project lifecycle.
• Provide exceptional customer service while maintaining accountability for project outcomes.
• Manage multiple projects simultaneously while maintaining accuracy and attention to detail.

Skills

Project coordination

Time management

Communication

Attention to detail

Problem-solving

Independent work

Education

High School Diploma or equivalent

Tools

CRM systems

Ticketing systems

Project management platforms

Job description

Resolv Global in Dagupan, Philippines is seeking a Project Coordinator to support the implementation of business communication and connectivity solutions. You will work closely with customers, vendors, and internal teams to ensure projects are completed accurately, efficiently, and on schedule.

The role requires strong communication skills, excellent time management, and a proactive mindset, with ownership from initiation through successful completion.